Castle Kiahuna Plantation & Beach Bungalows

Poor Service

The hotel boasts Internet service. We rebooted the cable modem in the room and rebooted our computer before calling the 24-hour Help Desk. We called twice (one hour apart), both times we received an answering machine. We left two messages and never received a return call and were never able to access the Internet. We are not computer geeks, but we do travel often and have been able to connect to the Internet all over the world - except at the Castle Plantation. To top it all off - they charged us $0.99 for each call we made to the Help Desk. $0.99 is the regular charge for a local call. They refused to reverse those charges - that just made it all the worse. They do not understand the concept of Customer Service here!

Nice hotel with Surprises

Many items you need to know about so read it all. We reserved a 'garden view' room hoping to be upgraded upon arriving and telling them it was our honeymoon. No such luck. The first room we received (412, i belive) had dirty carpet and a musty smell too it. That plus our 'garden view' was of a giant tree right off the patio so close we could grab the leaves and see nothing. Asked for another room and was given #448 on the second floor. Again, there was no 'garden view' but just a higher view of this tree. It was cleaner and well maintained. The 400-building is not part of the main yard but across the road in the back and no where near the ocean. The pool is not convenient at all as it is across the street. This is not a full service hotel. If you want maid service you must pay an additional $20 per day. I could not even get another pack of coffee, it cost me $1 (not that the price is a lot, just the principle). They charge for extra coffee but deliver a free paper each day. I am on vacation, I don't want a paper I want my coffee. The front desk, while attentive, was not overly nice or pleasant. Veda (yes, I name names) seemed rather bothered by my questions and requests. On the postive side the place is right next to the Marriot which has a great pool. The place is right on a specatular ocean and Poipu (Koala town) are quant and nice compared to the touristy Waimea area. You can get to Waimea or Port Allen in the other direction quickly.

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