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Hilton Garden Inn Rome Airport, Fiumicino,

Hilton Garden Inn Rome Airport

Star rating: 4.0 of 5
2 via Victorio Bragadin
Fiumicino, 00054, IT
866-539-0036
Average Rating
4.5
Recommend
95%
61 Guest Reviews

from $200.00

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Review Details for Hilton Garden Inn Rome Airport:

  • 95% Recommend
  • 4.5 Average Rating
  • 61 Guest Reviews
Hotel Service
4.4
Hotel Condition
4.7
Room Comfort
4.7
Room Cleanliness
4.8

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All Trip Types
(61 ratings)
Average Rating 4.5 of 5
Business
(4 ratings)
Average Rating 4.5 of 5
Romance
(3 ratings)
Average Rating 4.3 of 5
Family
(13 ratings)
Average Rating 4.6 of 5
With Friends
(2 ratings)
Average Rating 4.5 of 5
All Others
(39 ratings)
Average Rating 4.5 of 5

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Not Recommended

Reviewed by a hotels.com guest on October 16, 2009 Trip Type: Family Review 1 of 3
Overall Rating
3.0
Hotel Service
1.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Missing a few marks

There's a few issues I would like to identify: * There are no signs in the airport that designate where to wait for the shuttle bus. Very difficult to find. (You have to cross the road and wait near the rental cars. How would we know that?) * The day time shuttle bus driver was rude. He was grumbling about loading luggages. * There was only one person doing a check in, and there was over 10 people in line. It was nearly 45 minutes before everyone got checked in. * There was no service help in putting the luggage in the room. Everyone had to do it themselves, so of the guests were seniors and had difficulty. There were some good things: * The shuttle bus driver at night was courteous. * The restaurant waitresses were courteous. Hope this feedback helps.

 

Not Recommended

Reviewed by a hotels.com guest on May 23, 2008 Trip Type: Not Provided Review 2 of 3
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (1)
Bad Location

This hotel is isolated and very difficult to get to and from. We also requested a wake up call on the morning of our flight, the call never came. When told, the hotel reception said they knew about the problem from other guests, the system was not working. Just great, I guess they couldn't make manual calls to their guests. THEY DIDN"T CARE.

 

Not Recommended

Reviewed by a hotels.com guest on May 3, 2007 Trip Type: Romance Review 3 of 3
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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service is no where to be seen at this hilton

hotel was easily confused with the airport hilton that was very easily accessible. hilton garden inn was by no means accessible. one can wait for a complementary shuttle which they say runs every 20 min but they really wait till they can fill the small bus, at one point i waited over 2 hours for the shuttle, then to top tings off i had to fight for my seat(8 person bus was holding 12 they actually had people in the cargo sitting on everyone bags on the bus all the way there) hilton garden inn is by no means easy to get to it is located at a separate runway in the cargo air-transport area. once there you can tell it is a hilton, rooms were very roomy and every thing is quite clean. service on the other hand was non existent the staff available was visibly over whelmed and frustrated.

 
 
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