Travelodge AT&T center /I 10 East

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Rude Staff

The entire experience was a negative one. I reserved 2 rooms and when we checked in only one room key was activated and I had to return to the front desk. The next night my room key stopped working and the desk clerk was very uncooperative about helping us get into our room. We spent an hour trying to convince him to come and see that there was a problem with the door. He was also rude to another quest who had locked his key in his room. I will never again stay at that Travelodge and may never stay at any Travelodge.

Never Again

The hotel is in dire need of attention. The hotel is very dirty, in a bad neighborhood, and in my opinion unhealthy. I would never consider staying there again. The management is unfriendly and non-cooperative.

How Not To Treat Guests

Arrived at check-in time 3PM on a Sunday. No other vehicles in parkingt lot-they were expecting me?--room not ready until 3:30--had to wait in lobby at uncleaned tables set out for continental breakfast. Deposits required for everything,ie. iron, phone--I was using credit card-still had to go to lobby, wait extended times to get these things. Breakfast included was stale bread and not much more. No pastries or even milk for the cereal. Remote for TV didn't work-took to office rpeatedly and on the third day of my stay they finally took the time to find one that worked. Luke warm water. Noisy plumbing and bugs--not sure what they were. If not for a non-refundable 6 day reservation, I would have gone elsewhere. REALLY glad when my stay was over!!!!!!!!!!!

You get what you pay for

This hotel is pretty run down. My room had a funny smell and was just generally worn out. On the positive site, it was very affordable, had clean sheets, and the front desk clerk was friendly. It is also very easy to access off I-10. Don't expect much, and you'll be satisfied.

needs improvement

hotel is not maintained well. and there is not need to have calls at 10 am to remind of time to leave

Worst Hotel Yet

I have been traveling (job related) throughout Texas for the last 4 months. I have stayed in many hotels and I can honestly say that this is the worst hotel that I have stayed in the entire 4 months. The desk clerk disinterested and at times rude. The hair dryer did not work and I could not get any help with that problem -- in spite of the fact that I was on the way to a job interview. The room was not clean. I saw only one other car in the parking lot, so being too busy could not be a valid excuse. Would not recommend this hotel.

Needs Improvement

The beds were hard as a rock and the restroom smelled of urine.

Disgusting...

Brown slime on the sink (think it was tobacco chew). Plugged/overflowing drains in sink & shower Shower did not work well (limited spray) Smelled like smoke (in a non-smoking room) Only 2-towels provided for 2-people (total)? Front office smelled like sweat

Needs Improvement

When we first got there we went to check in and the person at the front desk didnt speak very good english and i couldnt understand anything he was saying. They made me put a $20 deposit even though it was already charged to my credit card and i didnt understand why so i was pretty upset about that. Then they didnt have any extra pillows or blankets without charging us for them. We were standing outside the hotel waiting on our friends and the hotel manager drove by and told us we couldnt be having a party outside even though we were just waiting on our friends to come outside so we could leave and go do what we had planned for the day. Overall i did not like the hotel at all. I would recommend staying somewhere else even if it cost more. next time i go to san antonio i will stay somewhere else even if it cost a little more.

Ok for location but a litle creepy

It was a good location for the AT&T Center, but i wouldnt stay there by myself. Its right next to the hwy and its a little creepy there. Also, the front guy was having issues with the reservations of our rooms becasue the people checking in were not the people we had put down when we reserved them. Not a big deal, right, well he took a little while before he realized it was ok. The rooms were already paid for, so i told him he had to find a way to make it work.

most harassing hotel i've ever stayed ay

when i first arrived at the hotel i was greeted behind a bullett proof glass window and i told the guy i just had surgery and i had an infant and a dog and i needed something on the bottom floor so it would be easier for me. he did not listen to what i told him and that evening i was not feeling too well because i just had surgery and i needed to rush to the restroom where the door was jammed shut! and to top that off my grandmother came to get my dog and the baby and the hotel staff(about 3) came to my door to tell me they need more money for the dog that was not even there so being sick and sore i just handed them 20 dollars and about 5 minutes later i get another knock at the door and did the same and then 5 minutes later they came again! so all in all i ended up giving them 60 dollars from them coming to my door. then a few minutes later they started calling me on the phone in the room and cursing at me about how they need more money from me. so i told them i was checking out 2 days early and i wanted at least a days rate back and they refused.

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It was worth the price

Worth the price but wont go back. In a bad neighborhood. Away from Sea World the whole reason why we went. You had to travel thru the hood to get something to eat that was near the hotel. Construction going on at the hotel. Didn't feel safe because of where I had to park. Pretty clean room, clean outside pool. Fairly nice people, but we had a good vacation.