The Buena Vista Palace Hotel & Spa

awww

the rooms and staff were great but location was crazy and there is a hotel not part of the main hotel which is VERY inconvenient . if you have kids not so great. hotel wasnice and clean and staff was very nice.

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Needs a Facelift

I was disappointed in this hotel. My room was very humid, it didn't matter how warm or cold I made it, my room always felt sticky. Room service is closed during the day during certain hours, my toilet was dirty, the room smelled musty or moldy, and everything needs a new coat of paint. One good thing though is my bed was very comfortable.

Terrible service

We chose this hotel to celebrate our wedding anniversary. At the time of booking we selected an "upgrade" to Disney view and a king size bed. Upon arrival the room that was given to us was a double bed room with a very nasty smell and a parking lot view. When we called the front desk we were told that was all they had until the next day and they sent room service to bring air freshener. The smell was to bad so we made another call, at which point we were transferred to another room with the same parking lot view. They claim is a Disney view because Epcot center is there. Very far anyhow. The view offered on thir website as an upgrade is Downtown Disney. They were not able to accomodate us in the room we paid for. I tried to order strawberries to our room before arrival, but after being transferred to three different departments and being disconnected, they were unable to accomodate our request as well. Overall the service is terrible as when you try to approach their front desk they seem careless and unwilling to cooperate or even offer an apology.

FAR WALK

We have 2 babies and you have to walk about a mile to your room. Huge trouble for me. But the room was ok. It overlooked a lake or Downtown Disney. That was nice, but the balcony was smaller than the closet. Overall the place was just OK. Pool was nice, but the pool bar was never open.

Hidden fees

They charged about $70.00 at the check out I did not expect, hidden fees. I was not the only one. Many people had the same situation.

OUTSTANDING HOTELS

Hotel name is Palace Hotel & Spa .But this hotel nothing to do as a SPA hotel except over price and unquality massage service . OLD AND DIRTY POOL . jACUZZI WAS OLD AND NOT WORK PROPARLY .Carparking is somewhere ,!!!!!and another SUPRISE on the check-out . $15 PER DAY extra RESORT FEE . and this hotel is not even RESORT . FINAL PRICE WHICH YOU PAID TO HOTELS.COM + $15 (RESORT FEE) !!!!! . UNSATISFIED STAYING . For this price YOU CAN FIND much much better HOTELS . DONT SPEND YOUR MONEY FOR THIS HOTEL.

Needs work

Hotel has seen better days. Weeds growing on the patio, scraps of paper all over the floor outside our room, even after the maids came in the morning.

Guest did not leave a comment.

HORRIBLE HOTEL

COMFORTABLE ROOM BUT NOT THE WESTIN, HOWEVER I WOULDNT RECOMMEND THIS HOTEL FOR THE FACT THAT THE MAIDS WENT THRU THE BAGS AND AS WELL AS MY LAPTOP, AND AS I HAD CALL MGMT THEY DIDNT CARE AT ALL. AND DO NOT VALET AT ALL THE VALET PEOPLE DRIVE VERY VERY VERY ROUGH AND THE RESORT FEE IS OUTRAGEOUS(HOTELS.COM GAVE NO NOTICE OF THIS FEE) I WAS STUCK WITH PAYING 19 BUCKS A NIGHT AND TOP OF THAT THE PARKING WAS ABSOLUTELY HORRIBLE JUST AS THE HOTEL MANAGEMENT, THEY REALLY DONT CARE ABT YOUR PROBLEMS OR NEEDS. HORRIBLE STAY NEVER WILL I STAY THERE AGAIN. I HIGHLY SUGGEST THAT YOU DONT STAY THERE AT ALL.

Needs Improvement

The sofa bed was terrible. The resturant was not so good either. The cost of food in the store was outragous. The pool was nice.

Guest did not leave a comment.

Guest did not leave a comment.

Good room for the money

We had an upgrade because we arrived 2 hours early and we were excited to get a balcony view. It was gorgeous overlooking Downtown Disney. The room was clean-BUT it had a musty/moldy odor. Parking was a challenge if you did not pay the $15 daily valet fee. Other than that the beds were comfortable, staff was nice, and we had a good time in Orlando.