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The Ritz-Carlton, New Orleans, New Orleans, LA

The Ritz-Carlton, New Orleans

Star rating: 4.5 of 5
921 Canal St
New Orleans, LA, 70112
866-539-0036
Average Rating
4.5
Recommend
90%
130 Guest Reviews

from $199.00

Lowest avg. nightly rate

This rate first available on Tuesday, Dec 8

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Review Details for The Ritz-Carlton, New Orleans:

  • 90% Recommend
  • 4.5 Average Rating
  • 130 Guest Reviews
Hotel Service
4.3
Hotel Condition
4.6
Room Comfort
4.8
Room Cleanliness
4.7

Nothing is more important than the opinions of our guests.

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All Trip Types
(130 ratings)
Average Rating 4.5 of 5
Business
(14 ratings)
Average Rating 4.7 of 5
Romance
(50 ratings)
Average Rating 4.4 of 5
Family
(9 ratings)
Average Rating 4.3 of 5
With Friends
(23 ratings)
Average Rating 4.6 of 5
All Others
(34 ratings)
Average Rating 4.4 of 5

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Recommended

Reviewed by a hotels.com guest on October 1, 2009 Trip Type: Not Provided Review 1 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Standard Ritz experience

High quality Hotel

 

Recommended

Reviewed by a hotels.com guest on October 1, 2009 Trip Type: With Friends Review 2 of 117
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Needs Improvement

The hotel is perfectly situated for a trip to New Orleans. The rooms were clean and comfortable, and the spa is excellent. However, the service left something to be desired - I was locked out of my room (non-working card key) not once but four times, which was a hassle. There was a serious leak in our bathroom, coming through the wall, that I alerted the front desk to every morning of my stay - and yet they didn't offer to change our room until the day we checked out! I suppose I just expected better service from a Ritz-Carlton hotel.

 

Recommended

Reviewed by a hotels.com guest on September 28, 2009 Trip Type: With Friends Review 3 of 117
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Very comfortable room

I enjoyed my stay...though i wasnt too happy when my room wasnt ready when i checked in. The shampoo was amazing.

 

Recommended

Reviewed by wayne L from new orleans on September 16, 2009 Trip Type: Not Provided Review 4 of 117
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
5.0
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needs a little improvement

2 light bulbs were out the 2 days we were in the room.the maid service should have reported this to be fixed right away.

 

Recommended

Reviewed by a hotels.com guest on September 10, 2009 Trip Type: Family Review 5 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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A little pricey but great value.

Hotel was very nice. All employees were very courteous and helpful. I will use the Ritz again. Make sure you use hotels.com because they have some ridiculous "package" charges that are waived when you use hotels.com.

 

Recommended

Reviewed by a hotels.com guest on August 26, 2009 Trip Type: Romance Review 6 of 117
Overall Rating
5.0
Hotel Service
3.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on August 21, 2009 Trip Type: Business Review 7 of 117
Overall Rating
3.0
Hotel Service
1.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Watch the special deals

The hotel was up to the normal quality of the Ritz Carlton, however the special deal that I was offered in my booking was not offered by the hotel. I spent more on the room to receive breakfast and a $100 resort credit. I did receive my credit after asking 3 different people about it and someone finally figuring it out, but never got the breakfast I was supposed to receive for each night of the stay. Very disappointing because I spent extra money on that package of room.

 

Recommended

Reviewed by a hotels.com guest on August 5, 2009 Trip Type: Not Provided Review 8 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on August 5, 2009 Trip Type: Not Provided Review 9 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on July 30, 2009 Trip Type: Business Review 10 of 117
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
3.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on July 21, 2009 Trip Type: Romance Review 11 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Wonderful Hotel Choice

This was my first trip to New Orleans and my boyfriend's birthday. We stayed at the Ritz for five days and it was awesome. The hotel is beautiful and the staff is extremely attentive. They sent complimentary chocolate covered strawberries and champagne for his birthday. Two evenings they provided the rose petal turn down. The food was wonderful! I would most certainly stay at this hotel.

 

Recommended

Reviewed by a hotels.com guest on July 20, 2009 Trip Type: With Friends Review 12 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on July 16, 2009 Trip Type: With Friends Review 13 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on June 23, 2009 Trip Type: Romance Review 14 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Amazing

Awesome hotel - plush and glitzy.

 

Recommended

Reviewed by a hotels.com guest on June 19, 2009 Trip Type: Romance Review 15 of 117
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Well worth the price!

The service was good, but not perfect as it is at other Ritzs. However, this is by far the cheapest rate at a Ritz that I have seen and included free breakfasts as well as hotel credits. The rooms are tasteful and very comfy and the location is a big plus. Highly recommended!

 
 
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