Ramada Plaza Hotel & Suites-Phoenix Metrocenter

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Bag lunch "continental breakfast"?

Wow, really disappointed. The air conditioner was literally falling off the wall. The included continental breakfast was an apple, a small danish and a granola bar in a lunch bag. Plus there were no signs, so if you didn't ask you won't even have gotten that much. Very strange.

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A mixed bag

Location and price seemed reasonable. Clean, but when we first checked in and got to our room there were no linens -- bed was stripped and bedspread/pillows on floor. Manager moved us to a room of a lesser type than we had booked (standard instead of King). When went to get breakfast in the morning (a major reason we chose the hotel) we were told they hadn't gotten any food deliveries for a couple of days and didn't have any breakfast; this was after I had asked about breakfast at check-in the night before and been told to just come down in the morning for it. Was disappointed in the lack of even an apology, let alone having to pay for service we did not receive.

misrepresented hotel

hotel was very clean, courteous employees and overall ok for the price. negative side clearly stated free breakfast buffet on all websites not a continental breakfast but a free breakfast buffet,and of a three day stay only monday 27 july 09 was breakfast available .tues 28 july 09 a order from corporate discontinued available breakfast except for room serv. paid breakfast orders. no breakfast offered wed.29 july 09 except for room serv. only . management appologized and was very courteous but corp. did not feal any reimbursment was due .non registered guest were required to pay 10 dollars per person plus tax but breakfast for registered guest was included in the daily package rate . will i stay with ramada again ? absolutely not ! hotels .com is an excellent source if companies they represent deliver what they offer

No More Full Breakfast Buffet?

I've stayed here seven times over the past eighteen months. Loved the full, hot breakfast buffets with eggs, bacon or sausage on alternate days, country potatoes, and the usual cereals, bagels, and make-your-own waffles. Not any more. I was greeted to bagels and grapefruit. I was told they stopped serving the full breakfast two days before I arrived. Sorry, but I came for the breakfasts and I won't be back. They lost a repeat business traveler.

needs a lots of improvements

This hotal need alot of improvement... like the shower neededto be repaired and the pool needed cleaning and cable TV did not work and there no free Breakfest. i would recommand this hotal for your stay. not satisfied with my stay at all.

Lazy Staff

We checked in late on a Friday night and were gone from the room all day on Saturday, when we returned Saturday evening the room had not been cleaned...the beds were made and the trash cans were re-lined but the mirrors were not washed (my sons finger prints were still on them) they had not replaced the shampoos and hygeine items that we had used, they didn't replace or restock the towels and didn't take out the used room service tray and they shut off the air-conditioner...in JULY in PHOENIX...that day it was over 100 degrees...needless to say when we returned my husband went to ask the front desk about the problems we discovered and the response he got was that he could call the manager after 8:30am on Monday and it was Saturday night...I called the manager right away Monday morning and he didn't return my phone call until Tuesday evening and his response to me was that he would "talk" to his staff...absolutely ridiculious!!!

Victim of economic times?

I WAS impressed by the people that worked at the Ramada. They made the best of what they had to work with. I was not impressed by the condition of the hotel or the "perks" that I had chosen the hotel over others for. The carpets were not clean. In the rooms the carpets were stained and smelled badly. The carpet in the restauraunt area was filthy. It smelled sour to walk past it. The exercise facility was not whare it was supposed to be. In addition it consisted of only three machines, two which dids not work properly, one which was labeled as out of order. I had to find a local gym and purchase a week pass. My room had mildew growing outside of the bathroom wall. The last evening there my shower broke and I was issued a key to the next door room to use that shower (I was already established in the room that I was in). The pool was a little murky in the deep end. I could not see the kids if they dove to the bottom until they began to surface. I, therefore, did not go in the pool. My television did not work for two days. After a few calls it was reprogrammed to work. The staff WAS courteous. The continental breakfast was there some days and bleak on others. The last day I was there, the food items consisted of cereal, bread, and waffles. There was a sign telling customers that there were limited portions on a first come basis, although the breakfast hours were until 10. Portions would sometimes be gone before 9. On good days they provided eggs and bacon or ham. THe wait staff was VERY pleasant and as helpful as possible. I attributed the poor condition of guest accomodations to the economy. If not for the people that worked at the hotel, I would have cancelled my booking and stayed elsewhere.

DO NOT STAY HERE!!!!!

People at front desk were rude and not very knowledgable. There were cob webs in every corner of the ceiling,big hole in bathroom door with horible patch job,in room tv went in and out and not much selection. I would not recommend this place 2 anyone!

Don't stay here

Dirty, and incredibly in need of an update.

looked just like the picture but..

beds were not comfortable, pillows were horrible, staff was not helpful nor friendly...they did not make me feel welcome they made me feel like i was bothering them by checking in...the service definitely needs improvement..but the room was just like the picture and everything looked new and clean..also the restaurant food was overpriced and not good at all

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Was OK but will not stay again

The place was clean which is very nice. However, the "heated" pool was not heated - it was ice cold. The new showers only had half of a door and no water pressure. The bar/restaurant was convenient because the surrounding neighborhood was scary (metal detectors at the bar across the street. But the staff was nice.