Stein Eriksen Lodge

Extremely Dissapointed

We were very unimpressed and dissatisfied with our stay. Things started poorly when we did not get the room we were expecting, and our only option was to pay for an upgrade that we should have had in the first place. We declined that. When we got to our room, we were again unimpressed, and our room smelled musty and dusty. 5 diamond room? No. In the room, our remote did not work. When I called to have it replaced, we waited for over 20 minutes and no one showed up. At that point I called and cancelled the request. Front desk help was not all that friendly, nor did they offer any other solution, other than to have them come in the morning. 5 diamond service? Again, no. That evening we decided to dine in their restaurant. Good timing on the staining of the garage. Weekend? Not sure who's bright idea that was. That ruined the meal. We were also ignored while our waitress made small talk with another couple dining there. When we asked for our meal to go, the waitress was very unfriendly, she became almost angry and did not want to help us. Didn't want to give us silverware, seemed put out, and made us feel as though we were being 'soft' by not wanting to smell the toxic fumes of the stain and sit by an open door. Not anything near what was expected for an upscale, expensive restaurant. We were looking very much towards the Sunday brunch as well. When we walked in the fumes were still very present. And for any dining experience, let alone one for a '5 diamond' lodge, that is something that should not have to be dealt with. That experience was ruined, as we did not want to smell paint fumes all during breakfast. To top our stay off, the bell man broke a bottle of juice we had when he loaded our bags. For a five diamond hotel, we were extremely dissatisfied. The only part of our stay that was worth anything was the shuttle driver and his quick service and friendly attitude. We were hoping for an experience we would enjoy and come back to, one to share with friends,