Hotel Blue

need improving

we stayed from monday til thursday.four people was in room they gave us two washcloth for two days the last day we had one.the elevator had no air in them, sometime there would be at least 8 to 9 sweating person in elevator,the jacuzzi beside the lazy river was cold.captain quarters is your sister hotel why don"t you have more entertainment inside hotel blue.not enough pillows elevators were slow

It's OK....

Our room was NOT one of the newly renovated rooms. Our bed was uncomfortable and sticky. I hated the floors being half tile and half carpet. It was very slippery when wet. If you have more than one car you need to find a parking space on the street. The good things... was the the friendly maids, the pool had a bar. But, it is only 3ft. deep. I wont be staying there again. It just wasn't all that. I really hated that too. I had high expectations for it. Hope it does better next year. But, I will have to find out from somebody else.

Under Construction!

We were unaware of any hotel construction when we arrived. Coming from Michigan and traveling as a mom with three boys, I had called to inform hotel that we were going to be checking in after mid-night. I was told that the security guard would meet me with the hotel keys. He was nowhere to be found. We had to check into a hotel down the street until the next day. Tropical Winds did apologize and refunded one night's stay, but the inconvenience outweighed the reimbursement. One good thing is that we were able to use the sister hotel down the street for pools, etc., as the pools at Tropical Winds had been dug-out due to the construction. Please reconsider staying here. Diane, Michigan

In Need of Major Improvement

The hotel elevators were out of order and when they did work they were slow. the halls were a mess because of the renovations. I feel we should have been told about the renovations prior to the visit.

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Needs Improvement

Only one person handling check-in at peak period. Elevators were slooooowww. Mostly families with kids. Not for the upscale at all. Not convenient to eateries unless you drive, which is bumper to bumper.

In need of maintennce

The fact that "Ocean View" means to them that you can see the ocean if you lean way over the railing on the balcony on the side of the building is not altogether surprising. The fact that the sliding door to the balcony did not close would not have bothered me so much were it not for the fact that the hotel on the beach next door had karaoke from 7-9 am followed by a luau till whenever punctuated by shouts of "Get up and HULA!". If there is anything worse than Karaoke when you can't actually see and give the contestants the Anmerican Idol treatment - it is Hawaiin music.