Days Inn Conway

Worst Customer Service Ever

I had an issue with the billing at the hotel and called hotels.com as well as the hotel to get it resolved. Hotels.com customer service was very helpful when I tried to get assistance. When I called the hotel however the gentleman at the front desk told me to he has nothing to do with billing, call hotels.com. I was just trying to get some information and the gentleman (and I use that term loosely), kept interrupting me and hung up the phone. Even when the hotels.com rep called on my behalf he was rude to her as well. I would NEVER recommend this place to anyone. If I lived in South Carolina I would stand outside of this hotel to tell EVERY SINGLE PATRON how deplorable the customer service is.

Older hotel, updated a little, needs plumbing improvement

shower plumbing in need of repair, shower curtain very moldy

Needs Improvement

The other guest were nosiy late into the night. I did not feel comfortable or secure thoughout the night.

Guest did not leave a comment.

Not well maintained

While the room was clean it was obvious no routine maintenance program is used. Obvious scuff marks around room and faucet fixtures difficult to work. In shower handle was not operable. When I reported "no shower" on check out I received an invitation "to use another room to shower" but no apology for inconvenience.

stinky hotel

The room we stayed in really stunk and the hotels outside appearance looked like a dump. The rooms were clean but the rooms structure (like walls, painting, flooring,etc.) needed a lot of work. In the bathroom the ceiling looked like it had water damage and that the ceiling had fell in at some point and someone fixed it doing a "bad" job. But the rooms were over all clean. It was okay for one night but to stay for several nights "no". I will not use this hotel again.

Guest did not leave a comment.

needs improvement

shabby