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Hyatt Regency Waikiki Beach Resort & Spa, Honolulu, HI

Hyatt Regency Waikiki Beach Resort & Spa

Star rating: 4.0 of 5
2424 Kalakaua Ave
Honolulu, HI, 96815
866-539-0036
Average Rating
4.3
Recommend
85%
48 Guest Reviews

from $161.00

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Review Details for Hyatt Regency Waikiki Beach Resort & Spa:

  • 85% Recommend
  • 4.3 Average Rating
  • 48 Guest Reviews
Hotel Service
4.4
Hotel Condition
4.4
Room Comfort
4.3
Room Cleanliness
4.6

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All Trip Types
(48 ratings)
Average Rating 4.3 of 5
Business
(5 ratings)
Average Rating 3.6 of 5
Romance
(10 ratings)
Average Rating 4.5 of 5
Family
(13 ratings)
Average Rating 3.8 of 5
With Friends
(4 ratings)
Average Rating 4.3 of 5
All Others
(16 ratings)
Average Rating 4.8 of 5

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Not Recommended

Trip Type: Business Review 1 of 7
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
2.0
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Not Recommended

Trip Type: Business Review 2 of 7
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
5.0
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Yes (0)
No (1)
Old Hotel needs updating

AC wasn't sufficient Rooms very dated and need TLC

 

Not Recommended

Trip Type: Family Review 3 of 7
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
2.0
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Yes (0)
No (0)
Great view, good service, dated look, poor restaurants, hotel needs improvement

Great view ... hard to beat the Pacific ocean, good service ... after reserving two deluxe non-smoking rooms they finally delivered after two attempts to put us in a smoking room, poor restaurants ... forgot about us after we checked in for our reservation, hotel needs improvement ... it appears to me like a 1960 Las Vegas hotel that has not been updated. I have been to Hyatt Regency Resorts before and this does not rank up there. Spend you hard earned money somewhere else.

 

Not Recommended

Trip Type: Family Review 4 of 7
Overall Rating
2.0
Hotel Service
5.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (3)
No (0)
Needs Improvement

No longer a 4 Star Property. Years ago it was it has gone down. The staff were helpful and the room clean. The Hotel itself is old and the Rooms need to be refurbished completely. We found roaches. The food in the restaurants was excellent however the wait for services was sometimes over 35 minutes.

 

Not Recommended

Trip Type: Family Review 5 of 7
Overall Rating
1.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
Was this review helpful?
Yes (8)
No (1)
Upgraded room - still disappointed - roaches -shower broken.

Even after upgrading our rooms at an additional cost, we were still unhappy. First day there was a roach in our room and the shower was broken badly. Service in the restaurants was very slow. Took 45 minutes to have a waiter even place a setup on the table. Although the food was good. Concierge was not knowledgeable about the hotel and what services it provides. Bell Services was excellent.

 

Not Recommended

Trip Type: With Friends Review 6 of 7
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
1.0
Room Cleanliness
5.0
Was this review helpful?
Yes (3)
No (2)
Nice Place, but....

There are better places to stay for the amount of money we paid. If only the beds were as comfortable as the pillows! I didn't sleep for 4 nights because the beds was so horribly hard and was not like the the web site stated. It was not a plush pillow top bed.

 

Not Recommended

Trip Type: Family Review 7 of 7
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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No (2)

Guest did not leave a comment.

 
 
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