Guesthouse Hotel Norwalk

Need improvement

I'm not sure how this got a 3 star rating as it was one of the worst places we stayed. Not only was the room moldy/musty smelling but I did not feel very safe.

location is bad

overall hotel is good but the location and instay fellows were alarming...

Awful

I don't know how this property got 3 stars -- by far the worst room this trip. We were only in the first room for approx 15 minutes and then had to be moved as the mold/mildew smell was so strong. The WIFI internet although free was of poor quality. The staff were nice and the breakfast was okay. We will not be back nor recommend this property.

Needs improvement

Very down to basics. did not feel confortable.

Not even close to my expectations

I thought this is a three star hotel, yet the service and everything is not even close to three star hotel. There is no breakfast included with the hotel and customer service is not that great... I won't recommend this hotel to any of my friends...

Dirty and Cannot Please Everyone

1. Ants in the restroom and on the bed. 2. Little black bugs flying around (in the 2nd rm they put us in, because the first one had ants). 3. Woken up by chainsaws and landscapers at 7am. (palm trees being cut back and groundskeeping). Called front desk, they stated that the landscaping is done on Friday's and Monday's. Ok, I understand, but atleast warn the guests, I would not have scheduled that long of a stay and avoided the landscapers. 4. Landscaper standing out in front of room running the blower, but he was not cleaning anything. He was stopped in front of our room, staring at the females that were enjoying the pool. He did not move from in front of our window, until I made myself noticeable in the window. 5. Called to speak to Manager, big mistake. Manager proceeded tp recite California State Law to us regarding hours of landscaping??? Then, proceeded to tell us that he cannot please everyone. At which point, we asked for someone above him, which he stated, "I don't answer to no one." I don't work for no one, I'm the boss." 6. Later called front desk in hopes to talk to someone new, female at front desk listened to our concerns and stated that she would get back to us. No one got back to us. 7. Tried to order from the restaurant, did not have the first meal I ordered (salmon), neither the next (steak) nor the next (appetizer). Gave up after that. Atleast the guy had customer service skills. Consideration was all it took to resolve this matter, we were not asking for a discount, anything for free, etc. Would not recommend this place to anyone.

Guest did not leave a comment.

"We cannot satisfy every customer"

The accommodations were fine and the value for the price we paid were OK. However, there were ants crawling with us in bed in the first room. We were changed immediately and without hesitation to another room. In the other room, we had to take a shower in 4" of water as the tub would drain extremely slow. The second day we stayed, the landscapers were working in the courtyard early in the morning. When we called the manager, he indicated that, "California law stipulates that we can make noise from ...." I explained to him that I didn't care about the law and was actually looking for a quite place where we could rest since we were on business and working into the early morning hours. He then indicated to me, "We cannot satisfy every customer". I asked for the telephone number of his boss and he indicated, "I don't have a boss. People work for me. I work for myself". In finding out, he did not own the building or the company. My wife comes out of the room after the incident, and one of the landscapers is starring toward the pool at a lady in bikini... To say the least, customer service was well below standard. I will definately not recommend this hotel to anyone.

Paper walls

The motel is located near several office parks. The motel is made up of 6 different buildings 3 stories tall, with ample parking near your room. There are 2 pools on the premises. The room was spacious. 1 King bed, desk, 2 night stands, 3 lamps, television, 3 drawer dresser, iron, ironing board, no fridge or microwave in the room. Only a shower stall no bathtub. Free wireless internet access, ask the front desk about it. The room I was in (room 4105) hadn't been renovated in years and was showing its age. The cold water faucet was loose and leaky. The baseboards were falling off and there was chipping paint. The walls do not have adequate sound insulation. I could quite clearly hear neighbors moving around in their room, and any time someone walked by the room I could hear them. The staff was friendly enough although didn't ask too much from them. The bar / restaurant is a little unusual. It has a very limited menu and service was through the bartender. I didn't eat there because of the limited nature of the menu.

Rude customer service

Original check in time was around 3pm and I checked in at 5pm and the room was not ready. Also I wanted one King size bed, but they said they were all out. What is the point of booking a room and selecting a preference if it will not be granted? I called the front counter and they said oh well we can't do anything about it.

Unfriendly & rudy

I requested a king size & paid for it in full, but when got to the hotel my room was given away. They gave me a smaller room with two beds. The tv was broken & they had a mini suite but wouldn't give it to me unless I pay the difference. I was more than upset. In closing if you don't have too stay here don't.

NOT A GOOD PLACE TO STAY

IT WAS NOT IN A AREA CLOSE TO STORES-RESTURANTS ECT, THE TOILET WAS BROKE & THE BATHROOM HAD ANTS I CALLED THE OFFICE TO HAVE BOTH THE TOILET & ANTS TAKEN CARE OF. MY LAST DAY THERE THERE WAS TWICE AS MANY ANTS ALL OVER THE COUNTER ON MY PERSONAL THINGS IN THE TUB & ON THE TOILET THAT DIDN'T WORK AGAIN. I WOULD NOT STAY HERE AGAIN I DON'T CARE HOW MUCH MONEY I SAVE & I TRAVEL TO THIS AREA OFTEN ON BUSINESS OR WILL I RECOMEND THIS PLACE TO ANYONE. ALSO ONE REASON FOR STAYING HERE IT HAD A FITNESS ROOM & EVERY MACHINE WAS BROKE.

Guest did not leave a comment.

Needs Improvement

First off the hotel did not have the standard room I asked for. Next the hotel did not have my reservation. Then when I was in the room I locked the door with the security chain and the chain fell apart. I left the hotel. I didnt feel safe.