Founders Inn and Spa

needs improvement

The hotel environment was good and the room clean, but the bed, mattress and bedding were very disappointing. The mattress was too soft including the pillows. The sheets were very old and the bed spread did not smell fresh. The carpet was dirty entering the hallway to the rooms.

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Needs lots of improvement

When we arrived at the hotel, the receptionist told us that no room where available right away even though we made a reservation. We had to wait 15 minutes before one was available. We upgraded to a suite wich had a queen size ssofabed. The mattress was so worn out i could feel every spring and the sofa bed was falling apart. When I laid down my feet hit the ground since 6 out of the 10 springs that hold the mattress where missing. For the money we being charged it should have been a much better room. We complaint and they sent an "engineer" he said he could fix it with a wire! WHAT!!!! a wire!? We complaint and they gave us our old room back. The bathrooms are not very clean. They have white tile and the grout was black and mold in the tiles in the shower.

Guest did not leave a comment.

Guest did not leave a comment.

Guest did not leave a comment.

Tried it Again

This stay was the second time for me. The first time, the room felt dirty and the comforter was “icky”. This time, the room/bathroom felt clean but the ceiling had a leak and large water mark. When I felt it, it was wet. More than likely, (and admittedly-I am assuming here) it was there when housekeeping made rounds – I don’t know how that could have been missed – it was a huge leak. I was too tired to change rooms so I reported it in the morning at check out. The employee I spoke to gave no indication that she cared one way or another. In the lobby sitting room, the crown molding needs a good dosing of caulk. I know, now I am picking but….here is the thing, this is supposed to be a nice hotel and spa. I just want readers to know that I don’t believe it warrants as many stars as it has. Be prepared for a nice, quiet and quant hotel with normal wear and tear any aged establishment might have.

Wouldnt go back

Had numerous problems with this hotel. The shower/tub had paint chips falling off the ceiling, and rust spots in the floor of the tub. The auido/video jacks on the TV didnt work along with the 3 ofthers they try to swap it out with. Entertainment center that stored the mini fridge had magnents for the doors in the way so you have to lift the entire front of the fridge up to open and close door. On my 2nd night when I finally came back to the hotel, I find that my keys have quit working and that for some reason I was only logged to stay for one night. This problem took about 10 mins to fix even though my reservation papers clearly showed 2 days from both the hotel and hotels.com website. This place is clearly the bottom line 1 star hotel of fully service hotels.

Our Stay

The Hotel needs improvements/updating. Our room was not as expected or anticipated. The carpet was ripped, the toilet was broken, and the headboard was only holding on my a bolt and when we turned in bed, it rattled heavily. I just expected more from the hotel because of the name and reputation.

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Horrible stay

It took 40 minutes to check in because of a miscommunication with the hotel and hotels.com (they couldn't find a reservation for us). Then we were told where to park and after unloading all of our luggage and dragging it to the buildimg, it was the wrong building. We loeaded everything back up (it was raining now) to find the right building. One of the room's keys wuold not work. I went over to have the key "fixed" and when I returned (different building) it still would not work. We went to eat at their "upscale" restaurant and asked that maintenance go check the key. The apetizer came out burned yet they served it anyway and they second apetizer, the replacement, was still frozen in the middle. The crab cakes tasted like Dijon Mustard. When we stopped back by the front desk I was told there was no problem with the key. I was supposed to turn the key to the right until it stopped and then pull the door toward me and turn the key some more (All while juggling my computer, luggage and handbag). To end the bad hotel experience, the next day we went to their breakfast cafe The Muffin Pan and the man at the counter actually yelled at me because I was trying to point to the flavor of yogurt I wanted and I was trying to show him where it was in the glass case. After I made a comment he tried to backtrack but the damage was done. WOULD ABSOLUTELY NOT GO BACK AND WOULD NOT RECOMMEND TO ANYONE unless you enjoy poor service and abuse from the staff.

Guest did not leave a comment.

Guest did not leave a comment.