Silversmith Hotel and Suites

Nice But Small Room, Nice Staff, No natural light

At least 1/3 of the hotel rooms face an air shaft. There was no natural light in the rooms, and no view. Had to use lamps always. Staff nice, but you enter on the ground floor and lobby is on second floor so you rarely see staff. Rooms were small. Beds were not the most comfortable. But the room was very clean, furnshings were new, bathroom was very clean. The hotel is very convenient to the "L" train.

Good hotel but noisy

the hotel is fine for the rate paid. the location would be great if not for the L train that runs in front of our room. VERY NOISY at night.

Awful Staff

The staff at this hotel is the worst. They seem completely bothered by any kind of request. "Is there anything to do in the neighborhood?" "Nahhh!" The front desk clerk was a total waste of time and oxygen.

Guest did not leave a comment.

great hotel but...

I loved this hotel but I would recommend not staying in the rooms on the 2nd floor which are right next to the EL>...All morning long you will hear the train doors opening. Or at least sleep in the sofa bed which is away from the window then you will be fine.

Guest did not leave a comment.

rude staff....request, not a reservation

Parking was overly high, hotel staff at the desk was horribly rude telling us our reservation for a two bed suite was a request and not a reservation, no price break for the fold out couch that was horribly uncomfortable. Location is great, clean room, housekeeping staff was pleasant. We travel quite a bit and were shocked by the attitude of the desk clerks!

Guest did not leave a comment.

Yes the train is loud!

The room was dusty and dark. Old TVs. Bathroom door did not close and also the living area door didn't. Bathtub won't drain. I got a 4th floor suite and the L train was two floors below but still was very noisy. Try get a higher floor or somewhere far from the street. Staff was very nice at check in and check out, also to get the "non working" stuff in my suite fixed. I would say that it is a hotel for travelers that are out all day and just need a place to rest and take a bath.

Eh...

I thought it was clean, nice, and had a great location in relation to the "El" and Millenium park. But, when I called to confirm our reservation the person on the phone was completely rude and I could not understand a word he said. The bellman were nothing fancy - in fact, they were sort of rude when we were checking our luggage. And, we could hear the "El" from our room. Overall, it was comfortable but I would probably not stay there again.

Very nice room

Room was great with separate living room and bedroom. Water pressure in shower was almost non existent. We could see and HEAR the L train that surrounds downtown Chicago because one of the stops WAS DIRECTLY OUTSIDE OUR WINDOW!!!!!!!!!!!!!!!! Very convenient to all downtown attractions but the noise was terrible!

Too Expensive

For the amount of money they charged, could have atleast provided breakfast. The view was a brick wall of the next building.

Only 3-star hotel

When I first reserved this room, it was a 4-star hotel. Now, the rating is down to a 3.5 stars and for good reason. The door men rarely greeted you or helped you catch a cab. The front desk were not overly helpful with requests and forget about calling from your hotel room; nobody responds. The meals at the attached restaurant is only average. I will not return.

Quaint Boutique Hotel however

service leaves a lot to be desired. After 2 phone calls, one visit to the front desk and 55 minutes later we got the extra bedding we requested for the fold out bed.