Hard Rock Hotel Chicago

Convenient location

The hotel is close to the theater district. The staff was very friendly and helpful. The room was comfortable. The atmosphere was fun and very modern.

Great Stay

Awesome location in Chicago, close to the CTA, Grant Park and on the mag. mile. Everyone was kind and helpful. The room was a bit dark which we expected from other post. First time in Chicago and they left a great impression. We will be staying there in the future.

Good hotel ..expensive valet parking

Valet parking $46..very expensive.

Great Hotel

The stay at the hotel was amazing. Right from the start the hotel service was more than I expected. When checking in they were courteous and did everything to accommodate us with a room at an elevation that would make us happy. The bell hop had a few tips on local spots to check out, and the concierge was very knowledgeable and worked tirelessly to get us a table at a restaurant that suited our needs. The only downsides to the trip was parking is very expensive downtown, but the hotel had overnight Valet parking for only $2 more than the closest garage, and there was a problem with our bill at the end of our stay, but a quick talk with the front desk(took less than 30 seconds) got this straightened out and we were credited the full amount in question.

A Mixed Bag

This was our second recent stay at Hard Rock Chicago. On this trip I have two complaints. First, we had various family members arriving some 4 hours apart. The first to arrive were 17. I called and requested they be allowed to get a key to my room and offered to provide a credit card number. I was rather rudely rejected. I understand that underage minors sometimes trick their way into a hotel. But with two rooms already prepaid through Hotels.com that possibility seemed remote. I think a first class hotels tries to accommodate guests, and having been in the same hotel 2 months prior, I think they should have. Second, our room was painfully hot and the air conditioner did not work. However, aside from the reservation staff, the rest of the staff, especially in the lobby bar, were very courteous and professional. It is a great location.

Guest did not leave a comment.

Hard Rock was simply great

Great location close to Navy Peer right on Michigan avenue. Loved the decor and the staff was fantastic. Would and have stayed there again.

Guest did not leave a comment.

great stay

give this hotel 5 stars very nice place to stay.

Guest did not leave a comment.

Great room for the money

Room interiors are a bit dated and could use a refresh. And like all hotels in the loop the rooms are on the small side. If you play the guitar ask about the guitar loaner program at the front desk. Overall if you can get a deal it's a great place to stay.

Great location nice place

Great hotel in an even better location

Guest did not leave a comment.

Great hotel

Great hotel will great access to parks, museums, and Magnificent Mile. Hotel staff was very accommodating and even let us borrow umbrellas for the rainy walk. would definately stay here again. Room was very roomy and the extra amenities were appreciated.