Riviera Hotel And Casino

Riviera Hotel

This hotel looks like it is stuck in a 1970s time warp......and was out of the way.

Needs Improvement

Parking is terrible, too much walking, especially when physically handicapped.

Nov. 5th Stay - Horrible

When we arrived around 8PM our room was not ready. The maid was still cleaning the bathroom, the bed was unmade. The maid was nice. Check-in is in need of dire improvement. They use a kiosk system. The actual employees at check-in were unfriendly and shared no information about the hotel. I tried to engage the woman in conversation and she had the personality of a dead worm. The check-in area is dark and poorly lit, making it hard to see. Additionally, if you have allergies or are sensitive to smoke, you don't want to stay here. The ventilation system in the hotel lobby and casino could choke a chimney. We did stay in a smoke free tower, which was truly smoke free and the horrible smells in the main tower were not present in the smoke free tower. The food was the ABSOLUTE WORST food I've ever tasted in my life. I had meatloaf that tasted like it was made of soggy bread...the meat still remains a mystery...the gravy was from a can, and I suspect all the food was from a can. Even the garden salad had a funny taste. If you have to stay at this hotel for whatever reason - plan on eating somewhere else. I could not wait to check out of this hotel.

Just So - So

The hotel has some realy old and dingy parts to it so hope that you are placed in the new part of the hotel. The reception area has a constant smell of smoke which was a major turn off from the moment I walked into the building. The casino floor had less smoke smell than the reception area. Go figure. I like to play craps and I found only one crap table open and it was run buy some rude and apperently unhappy workers. On the weekend night the $5 table went up to $10 which is a little too rich for me and the other table is still not open. This leaves me with having to leave the hotel to play someplace else. Since the hotel is not connected to the monorail system getting to other hotels on the strip is just a little more work. Attending a convension at the sametime didn't alway leave me with the luxury of finding transportation to other entertainment locations. I ofen like to play at the hotel I'm staying at when attending a convetion. The one cafe that was reasonably price was located near the conference halls. It closes eary which was a turn off. I did eat at the steak house one evening and the food was very good. At a price of over $110.00 for 2 with only 2 glasses of $10 wine and desert I would have been upset at this price if the food and service were not exceptional. We were in one conference hall where projectors were used and we were told that the lights in the front of the room could not be dimmed or turned off. This is not good for presentations. I found the way the hotel labled the room numbers and the elevator confusing and silly. Upon your first visit you too will be lost as to which button to push. I can certainly see why Hotels.com has it listed as a 3 star and maybe it should even be a 2.5 or 2.75 star if there ever is such a rating.

Needs Improvement in Housekeeping

My major disappointment was with the maintenance of the room in which we stayed. On the first night(Wed), one of the beds was dirty (old linen) and had what appeared to be mucous from someone's nose on the sheets. We called the front desk twice and someone finally came to change it after 45 minutes. The floor was not vacuumed and we dropped a price tag from a new piece of clothing on the floor, where it stayed from Wednesday through Friday. In the bathroom, a little sign giving info about the towells, was in the same spot on the floor from Wed thru Fri. It appeared that the floor was not mopped or swept until Saturday. The bellman was very good, the waiters for room service were excellent. The housekeeper who came to change the linen on the first night was thorough and efficient after the 45 minute wait. I would be reluctant to stay there again!

horrible hotel

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Started out fine but went downhill

When I arrived at the hotel I was very impressed with the room. It's very well decorated but not in the best location, room not very clean and the maid service forget toilet paper. When I called to get some, it took 30min. to arrive. Even with this I still was going to stay 2 more night but when I called downstairs no one from the front desk answered (phone rang at least 15-20 times). I then asked to speak to a manager and of course got an answer machine; I left a message and waited 4 days with no call back from the manager.

Not Worth it at all!

We switched our hotel for the more expensive Riviera Hotel and I really regret it. We were staying at the Stratosphere where we were well taken care of and were given a great room. Friendly staff and great premises. We were staying 3 more nights so we figured why not trying someting else. More money so must be better RIGHT!? WRONG WRONG WRONG! The Riviera was a disappointment beyond belief. The staff is unfriendly and really shows you that they could not care less about you being there unless you have millions! The room they gave us was not cleaned since September 2009 and after calling and calling finally got another room. Little did I know that I would have to call from 10am to 3pm the next day before we can have our room. I was sacerd to call again because they made you feel so bad! The hotel has great potential and in the end we were grateful to get a clean remodeled room but this took time away from our precious vacation time. Will not stay there again.

A Convention Hotel

If you are attending a convention in this hotel, by all means, stay here. The rooms seem just recently updated, flat screen TVs, fresh linens, etc. However if you are looking for a vacation hotel, this is not the place for you. I suppose if you have very limited means, it's the best of the cheaper hotels. However it is not located near the major Strip hotels. The casino/surroundings etc quite dated. Fine for convention- Not so fine for a vacation. Oh - bring your own pillow - hardest foam pillows I've ever slept on. Ended up rolling the down comforter up and using it as a pillow - worked great.

Guest did not leave a comment.

value for money but . . .

Generally, the hotel was good. On our second day of stay, housekeeping kept our room tidy but I lost my phone charger. My phone is one of those cheap and old ones so it is hard to look for those chargers nowadays. I informed the desk but she advised to call their maitenance department which I did but this person told me to make a report to the police. Rediculous!

Guest did not leave a comment.

getto

This place is adump and I will never go there again.

Appears to be a good value but not really

This hotel is on the north end of the strip where there is not much happening. Cab fair to the center of the strip is pricey. The signature room was clean and remodeled, but the toilet ran continuously and the safe did not work. When I called the front desk I could not get through so I went down and they said they would fix it and it never did get fixed. I just ended up getting the run around from them. My room tripled in price once I upgraded from the room I reserved through hotels.com which was not remodeled. For the same price I could have stayed at the center of the strip and saved a lot of money in cab fair. Overall service was poor.