Windsor Court Hotel

Needs Updating

I think 4.5 stars is too high for this hotel - although I was told it "used to be" one of the top hotels in the city, it is dire need of an update...cheesy decor and uncomfortable beds... The service was very good.

The Devil is in the Details

The public rooms were lovely and the staff were very nice even as they disoppointed you. Our room was in need of refurbishment though clean and adequate for our needs. Got a queen instead of king bed- the hotel was full. Remote for TV didn't work and had to make a second request to get it fixed. Got a different newspaper than we requested. Sat in the bar one night and waited for service so long we finally had talked ourselves out of a nightcap! They seemed to be a little overwhelmed since the hotel was full & maybe that hasn't been happening lately. I would give them another try but I was a little disappointed.

Guest did not leave a comment.

needs improvement

over all service was great. my only complaint was that the room and hotel in general needs a renovation.

Extremely Bad Service

My husband reserved a full suite for last night for us to celebrate my birthday. Check in went smoothly, but when we got to our room I can say I was not very impressed. We were in room 1107 somewhat facing the pool....nice room, but the furniture was very nasty looking...stains all over the sofa and on the chair in the dressing area...I did not want to sit on any of it! Also, the internet did not work in our room....I called the front desk and they told me to move around the room that there was a problem with it not working in some areas of the hotel....well, I finally got it to work some what....in the bathroom! How very inconvenient! So, we decided to go downstairs for a swim and relax in the hot tub....well, salt water pool was great, but the hot tub was closed and when we lifted the top there was only about a foot of water in it....so much for that! That evening when we returned to our room we realized we only had two pillows.....my husband has to use two pillows, so I had none....I called housekeeping and asked for two pillows and they said no problem...I waited and waited....40 minutes had passed, so I called the front desk and told them the situation and they said they would immeditaly have some set up.....well, 30 more minutes passed and still no pillows....I called the front desk AGAIN...3rd time...this time I was a bit upset...they said they would send them up immediately...finally 10 minutes later they arrived!!!This morning we went down for breakfast....my husband was finished with his breakest and the waitress came to take his plate away and he said no..he would wait until I was finished (that is, of course ,proper ettiquete..never take a plate away until the entire table is finished!) Well, she left and immediately a bus boy came over and started clearing our table and took everything away!!! We were in complete shock!! I was still eating....we were drinking our coffee enjoying our breakfast and he just took it all away....everything! EVEN the water! W