The Ritz-Carlton Chicago (A Four Seasons Hotel)

Soaking Tub?

The room description said there was a shower and a soaking tub. I expected a shower AND a soaking tub. What I got was a regular, standard bathtub with a shower head. Pretty lame description. Also, the picture of the Superior Room isn't quite what you will get...

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A nice but not great hotel

This Ritz has a lot going for it: location, amenities and luxury. That's to be expected. But there are some minor things that weren't expected. Where, for example, did they hide the brochure or folder that described the hotel services? It's almost like you had to play hide-and-go-seek to find things. And the concierge service was what's to be expected, but at a Holiday Inn, not a Ritz-Carlton. At a Ritz-Carlton, I expect the concierges to know stuff, not just to hand out brochures that may or may not answer my questions.

What you expect from a Ritz

This Ritz was a exactly what you expect when you stay in a Ritz. It is the standard bearer for excellence. It is an elegant and stately (not "hip") place to stay, with an older mature crowd.

very service-oriented

Every employee seemed to make providing flawless service a priority. I would definitely stay here again. Great location, comfortable room, delicious food, and helpful concierge service.

Great experience

Staff was very professional and accomodating, room was exceptional, view was amazing. Only complaint was the doorman....not very helpful or friendly.

Guest did not leave a comment.

Guest did not leave a comment.

Everything you would expect from a Four Seasons Property

A wonderful experience....incredible location....great views

outstanding

everyone should experience a hotel like this for themselves. fantastic!!

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Best Hotel in Chicago

I have stayed at multiple Hotels in Chigaco, but the Ritz Carlton is the BEST. When we got to out hotel, check in was super fast and we had been upgrated to a more luxurious room for free, The concierge service was excellent

Outstanding

All in all great place to stay. Great customer service. Clean and beautiful hotel in an awesome location. Had an overall incredible weekend and stay in Chicago.

Outstanding!

This couldn't have been a better stay! the hotel, the location, service, spa!! Need I say more!