Wyndham Cleveland at Playhouse Square

Blemish on a Perfect Weekend

I took my boyfriend on a surprise weekend away and was completely disappointed from the get-go with this hotel. The lobby smelled like vomit...literally. The bed sank in the middle, the toilet ran, and the shower was pathetic. The staff was nice but unfortunately that did not make up for the rest of the hotel. I would never stay at a Wyndham again.

renovating

They were making renovations at the time I went, and I was obviously put on the unrenovated floor. I asked for a nonsmoking room and found cigarette burns on the sheets (no smell of smoke though). I found mold on the second bed's sheets and in the bathroom. It's an easy and quick walk to the public square, and even quicker to progessive field if you're in town for a baseball game.

Expected more from a Wyndham...

I would say the hotel was okay, but not great. The location is easy to get to from the highway, but the neighborhood seemed to be a little empty. It's within walking distance of Progressive Field if you're going to a ball game though. Valet parking was expensive, especially considering it was the ONLY option for parking. We also had some difficulty getting the room we wanted, and had to have quite the discussion with the front desk clerk, who seemed less than impressed that we had booked the hotel through any website other than the hotel's direct site. It wasn't the worst place I've ever stayed, but I probably wouldn't choose this hotel again.

Not Satisfied

This hotel needs some improvement. I chose to valet my car, and my car sat in front of the hotel for at least 30 minutes. It seemed as though the valet service was unorganized. Also, my room was freezing! The thermostat was not controlled from the room, and we could not control the air temperature ourselves. It was not a very comfortable stay.

Needs Improvement

Waaaay to much construction in the street and the hotel needs an update badly. Especially the "work out room" located 3 feet from the pool and was disgusting.

What happened?

This is the first hotel we stayed in using Hotels.com that we were not happy with. They gave us the wrong room. They charged our card an extra 50 dollars and I can't get a reason why. I can't even get a live person to talk to. All I get is a voice mail. Apperently that voice mail goes unheard because I have yet to get a response for the many messages I have left. Don't stay here, for the price try somewhere else.

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Needs Improvement

Waaaay to much construction in the street and the hotel needs an update badly. Especially the "work out room" located 3 feet from the pool and was disgusting.

idiots

They gave us a room that had someone in it. Then it took two times to gt a room key that worked.

Poor bed quality

The bed was like sitting on a box of springs similar to a campground quality and the advanced cable functions did not work, but the room was clean and large. The construction surrounding the hotel made walking and parking very difficult because sidewalks are closed. Parking was very expensive $22 as well for a valet and there weren't any parking lots close to the hotel to self park.

horrible nights sleep

The first night I slept on a bed with broken springs and got no rest at all and the only compensation the hotel gave me was a free nights parking.

needs inprovment

I spoke with the hotels guests services to arrange room service be delivered as a suprise for 2 days. they didnt do my requests however I spoke to hotel staff several times to ensure my request could be done. it was a family members birthday and it was totally ruined. On top of that they charged me for room and tax although they were told that the reservation was through hotels.com. They did not tell me however they just charged my card after check out. Its been a week and I still am going back and forth trying to obtain my money back.

Shabby

Not at all what I expected. Rooms were very small. The overall condition in halls was shabby. Poor water pressure. No business center with internet access. In addition, it is in a construction zone. Very Disappointing

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