The Venetian Resort Hotel & Casino

Stinks

The hotel had a peculiar odor that as odd as it sounds you could taste. The service while gambeling was not good (You could not get a drink unless you got up and went to the bar). The dealers were not friendly and all the tables were high. The pool hours were until 6p.m. but were ask to leave so the people working could leave by 6. I have to say for the money it was kind of a joke. We went over to the Wynn it was beautiful, did not stink and had great service and reasonable tables. We will stay there the next time we go.

Guest did not leave a comment.

Great rooms but poor service

The room was spacious, clean and beautiful. The service was non-existant. We asked twice to have our room safe opened and no one ever came. We used the television express checkout and our bill came up incorrect on the screen. We called the front desk to fix it and were put on hold for so long that we had to leave to catch our plane. We had to wait until we got home to correct it and we were still placed on hold for an unreasonable amount of time. Then the employee argued with us about the item that was incorrectly charged to our room. Room service carts sat in the hallway for more than 12 hours.

Suite not worth it

For being a top end hotel i would have expected more especially for the price that the suite were purchased for . The room did not feel like 800sq feet and the beds for being queen size beds where full size beds . Though im just pointing out the negative things . The positives where how nice the walk to the rooms where looking at all the art work and the view to the pool side from the room was excellent . Access to the suites are private they have security asking for your card key every time you leave your rooms hallway . Access to the pool's and restaurant are only a couple of feet away and the room service was excellent . Check in was a breeze and the and the check out was only a call away . Overall out of a 10 i would give them a 8.5 for their suites . My friend stayed in their regular rooms and their just as good as their suites so i can save my self more than half the amount paid for the suites for the same price .

The Venetian

The Venetian was beautiful! However the service was terrible. Their claim is that they are now the worlds largest hotel! Well the service is so bad, I wont stay there again. From the minute we checked in with lost lugage, not able to charge items to our room when the receptionist said we could twice, a special room service to celebrate a birthday totally botched and not delivered - the surprise completely spoiled, loosing bags on our departure, etc, etc, etc. Rude service providers and no consideration.

Beautiful but unfriendly

Although the Venetian is beautiful, in the 5 days we were there, we only experienced 1 friendly staff person! Price gauging on everything, you even had to pay at the pool area - unless you got there at the crack of dawn to save your spot. There was no good vibe on the casino floor. You would think with Vegas hurting so bad to get people there, that resorts would adjust a bit to be more inviting.

Venetian - Staff doesnt live up to expectations

Try another resort if you expect staff to be attentive and efficient. From room service to restaurant staff to night club from of house...the service was either snobby, rude, or inefficient...I never had so many issues from a Resort I have heard good things about prior. There are just too many 19 and 20 yo kids working here...they really do not care about the quality of service...mistake after mistake - wrong room service orders, bottles left in my room at check in, used towels in the tub at check in, mistakes with my reservation...its goes on...trust me...The Bellagio is much better with service and location as well. Venetian has gone down hill.

Guest did not leave a comment.

Venetian Long weekend

This was not my first stay at The Venetian and based on previous experiences, I was really disappointed. Service was slow and unfriendly. Our room was poorly cleaned. I think we certainly could have stayed somewhere much less expensive for the poor quality of service we recieved. The Venetian has always been mu favorite but not anymore. Just not worth the high price tag anymore.

Needs Improvement

I booked through hotels.com. No problem with booking. Everything went smoothly. The Venetian suppose to be 5-star hotel. I've stayed there several times in the past because of its location, shows, facility, and its service. But in my most recent stay, front desk staff were as good as ever. Unfortunately, housekeeping service has been greatly disappointing considering what I paid. There was a sofa bed for my son but no pillow, or blanket (not in the closet where they are usually stored). We ended up with sheets as blanket and turned off the AC so it wouldn't be too cold. I left the maid an advance $10 tip in the room for her service and requested for a blanket. When I came back, I got the blanket but the sofa bed wasn't put back, so I assume the floor wasn't vacumned either. The bed was made, trash can emptied, and towels were folded though. There was no re-fill of fresh toiletry items (shampoo, hair conditioner, etc.) except left over of what we used the day before. There was no showercap. Needless to say, no more tip for the maid the next day. They even charge for using in-room safe box now. The house keeping service is equivalent to what one would get from a motel, but not 5-star hotel. As a returning guest, I am greatly disappointed this time and not sure whether it's the maid that is lazy or the hotel is cutting back on the staff and supplies due to the economy. If it were the hotel, you are loosing the older crowd who has money while attracting younger crowd (in their 20s) who tend to get a group together to stay and trash the property for fun (someone did a prank on my floor and turned many hallway sconces upside down). There was no statement under the door on the last day. I was put on hold trying to call to do over the phone check-out. So I gave up and went down to the lobby, standing in line to checkout. Not sure if I would stay at the Venetian again after the last stay.

Bad Service, they let you feel like one out of thousands

We were very unpleased and angry with the service in the venitian. The personal is very unfriendly, the rooms were not cleaned up one day, i called the front desk twice, and they told me twice to come immediatly, but nobody came. We could not get a shower because we had no fresh towels anymore.I called a third time and complained were loud and angry, so we got towels after 9 p.m. (no shower anymore this day, because we wanted to go out).But this day in our holiday was very sad for us, because of the complaining. We asked for stamps in the hotel and were sent to 5 different places, but nobody could told us where to get stamps. Finally we found the hidden business center in the last corner of the hotel. The included breakfast was a very bad joke. There were too many people so we had no seating place. We had to carry the coffee (aweful coffee) to our room. DO NOT TAKE A ROOM WIHT INCLUDED BREAKFAST. We will never come back to the Venetian, we have never seen such a bad service in a 5 Star Hotel. The venetian is a hotel for old people, young people should search for a other one.

Not for newbies

Likes: beautiful lobby, as close as you can get to other shopping areas and hotels, decent valet, large room with comfortable beds. Pool looked nice. Dislikes: few amenities (no ice bucket or in-room coffee?), no refrigerator for items brought in, took 2 calls to get extra towels, burned out light bulb in the ceiling. This is the Venetian? If I have to pay fees for "extra persons", why so hard to get service items for them? Perhaps people who have a lot of experience arranging travel in Las Vegas know how to avoid these annoyances. But occasional visitors who book through online travel services just have to take their chances.

for the over inflated price don't go

When we arrived @ about 5pm ,check in is at 3pm,our room was not ready, we had requested the Venesia Bella View Suite, nonsmoking, they told us we could wait or we could check into a smoking room, my Husband wanted to rest in the room & my Daughter & I wanted to swim, so we took the smoking room until our other room was ready. We were over whelmed with smoke as we stepped off the elevator, the room was not much better. As we looked around the room we were not impressed, the furniture is pale so stains show easily, the couch custions were disfigured, they had a sheet as a bedspread, the carpet was frayed, the towels were torn, the blankets were dirty, no slippers, no bathrobes. after we had looked around the room read through the info, I hoped that they would have our room ready, I went down to the front desk @ 6:30 still no room & they didn't seem to concerned about getting it ready. So my Daughter & I went swimming, the pool area has no cabana person or just someone to cleanup after everyone, there were beer bottles, drink glasses, straws, limes & diry towels all over. I picked straws & limes out of the pool. it was filthy. Still no call from front desk by 8pm so I went down stairs again, gave them a list of my complaints & the fact that I was now getting sick from the smoke, My throat was raw, & had we not taken the room we would still be sitting in ther lobby for 4 hrs! they finally got our room ready & we were in by 9pm. We had to leave early the next morning so they had ruined our stay & didn't seem to concerned. We'll never stay here again, if you are looking for something a little special, don't look here! I've stayed @ better Quality Inns! I know Ceasar's down the road is 10 times better, thought I would give the Venetian a try since they are suppose to be a 5 star hotel, NOT!!! My mistake, one I wont make again.

ehh

The hotel is beautiful but there are so many different elevators to get to the different parts of it that it felt like more of a hassle than anything. To get from the car to the lobby, it took us 3 different elevators. For what we paid, I wasn't that impressed. The rooms are spacious but I don't think I would really stay there again.