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Milner Hotel, Boston, MA

Milner Hotel

Star rating: 2.0 of 5
78 Charles St S
Boston, MA, 02116
866-539-0036
Average Rating
3.4
Recommend
64%
153 Guest Reviews

from $189.00

Lowest avg. nightly rate

This rate first available on Monday, Nov 30

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Review Details for Milner Hotel:

  • 64% Recommend
  • 3.4 Average Rating
  • 153 Guest Reviews
Hotel Service
3.6
Hotel Condition
3.2
Room Comfort
3.0
Room Cleanliness
3.7

Nothing is more important than the opinions of our guests.

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All Trip Types
(153 ratings)
Average Rating 3.4 of 5
Business
(43 ratings)
Average Rating 3.0 of 5
Romance
(17 ratings)
Average Rating 3.8 of 5
Family
(12 ratings)
Average Rating 3.7 of 5
With Friends
(25 ratings)
Average Rating 3.8 of 5
All Others
(56 ratings)
Average Rating 3.4 of 5

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Not Recommended

Trip Type: Business Review 1 of 58
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
3.0
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Old Hotel doesn't look anything like the photos

The hotel and the room looking nothing like the photos on the website. The rooms and the bathrooms are very old, not remodelled as they stated on the website. Breakfast is simply some food they get from dunkin donuts or a similar place. The location is good if you need to be near the Boston Commons or the Theater District.

 

Not Recommended

Trip Type: With Friends Review 2 of 58
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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Best Price for the location!!

The hotel is a block and half from Boston Common and The Public Garden and a half a block from the subway. You are located in the heart of the theater district and down the street from Beacon Hill. The rooms are very small. You really don't stay in the room only to sleep anyway so who cares!! Breakfast is OK. Fresh fruit, muffins and hot waffles to eat. Hot coffee, tea and juice to drink. A nice way to start the morning. I would stay here again.

 

Not Recommended

Trip Type: Special Event Review 3 of 58
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Small room.

The room was clean but very,very small. It is not big enough for two people. Staff was friendly.

 

Not Recommended

Trip Type: Family Review 4 of 58
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
3.0
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Old world charm but at the expense of comfort.

My wife and I stayed one evening at the Milner. It was on our last night in Boston. The hotel has a certain charm and character to it. It feels very old world and you can imagine any number of exciting things having taken place there. However, the charm quickly gives way to the realization that the hotel is in need of some things. While our room was clean and a very nice note was left on our bed encouraging us to enjoy our stay, the room had a musty smell and was extremely small. The hotel is in need of some restoration as the original materials seem to be feeling their age. The desk receptionist(s) was pleasant and eager to answer any questions we had. There is an elevator and if you have to take luggage past the first floor I recommend you make use of it. The elevator is very small and the door is an older style that only opens half the width of the elevator making a tight fit with large luggage. The stairs are much to narrow to practically take any heavy item past the first flight. Again, a charming hotel that could be even better with some restoration.

 

Not Recommended

Trip Type: Business Review 5 of 58
Overall Rating
3.0
Hotel Service
5.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
4.0
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Old Hotel

Hotel is in need of restoration, windows face shaftways, BUT it was clean, comfortable, centrally located, people were very nice, continental breakfast was available. It was pretty expensive but I heard that's to be expected in Boston.

 

Not Recommended

Trip Type: With Friends Review 6 of 58
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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SHABBY CHIC

MAYBE NICE ONCE. TINY LITTLE CLOSET OF A ROOM BUT CLEAN. IT SERVED ITS PURPOSE.

 

Not Recommended

Trip Type: Not Provided Review 7 of 58
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
2.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Needs Improvement, good location though

Some rooms are very small, great location however, Good breakfast and free internet is useful.

 

Not Recommended

Trip Type: Family Review 8 of 58
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
2.0
Room Cleanliness
5.0
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Great location, superb breakfast, needs refurbishments to improve space

This is reasonable value for money. Great location, be careful, some rooms are very small. Friendly staff and generous breakfast.

 

Not Recommended

Trip Type: With Friends Review 9 of 58
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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It was ok

The hotel was ok but I probably would not recommend it to friends and family. It is very small and very outdated. The floor in our room sloped. There is no counter space in the bathroom to put your items. We only had two people in our room with two double beds and felt very crowded. The hotel location is out of the way to the heart of Boston.

 

Not Recommended

Trip Type: Business Review 10 of 58
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
3.0
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Rude unhelpful management refuses to compensate for noisy room

Window had a large hole in the insulation and thus the room, which was right over a busy street, was really noisy at 2:30 in the morning. Ended up moving to a different room which was fine, but the hotel manager refused to give me any sort of compensation or even pay for my parking, which was $42 dollars, and was extremely rude.

 

Not Recommended

Trip Type: Family Review 11 of 58
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
2.0
Room Cleanliness
3.0
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Yes (1)
No (0)
okay stay.

Hotel staff was very helpful with all direction issues. Hotel location was great. Rooms were very small and beds were slightly firm/springy/uncomfortable. Breakfast was okay-small room to serve in and not enough chairs/tables to sit and eat. If money was an issue, I would probably stay here agian because of the great location, but if I could afford to stay somewhere else, I probably would.

 

Not Recommended

Trip Type: Business Review 12 of 58
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
Was this review helpful?
Yes (0)
No (2)
Nightmare

Would never go near this hotel ever again

 

Not Recommended

Trip Type: Special Event Review 13 of 58
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
4.0
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No (0)
Tiny but expensive!

Old hotel, tiny rooms, poor service, no parking. Not happy!

 

Not Recommended

Trip Type: Family Review 14 of 58
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
1.0
Room Cleanliness
3.0
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TOO SMALL

The room is too small, the bathroom is bigger than the room and the bed sleeps terrible.

 

Not Recommended

Trip Type: Business Review 15 of 58
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Great if you don't plan to sleep

Thin walls and slamming doors are not a good combination. I left one night early because I needed to sleep.

 
 
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