Sheraton Maui Resort & Spa

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Suited our needs perfectly

This hotel suited us to a "T" because it had everything we wanted/needed. Good food, good beach, good pool, great surroundings, etc. By the way, the breakfast buffet was really great. Although basically the same each day, there was a little something different every day just to mix it up. If we go back to Maui, we'd probably go back to the Sheraton because aside from being good, the price was good, as well.

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Nice place but don't expect personal service

We went as part of our honeymoon and had reserved a king bed, of course. Well, upon arrival we were notified that the hotel was full and we had been given an "upgrade" to an ocean view room but with 2 double beds. Sure the room was fine but when I called the front desk asking to be moved to an ocean view room with a king bed they acted like they had already done us a favor and suggested we call back the next day to see if anything opened. Ultimately we decided to just stay in our original 2 bed room and I let the front desk know. They still called the next morning saying our room move was ready. I just felt like the front desk staff were slightly rude and not at all interested in making us happy. Other than that the resort was great. Wonderful location right on black rock and beautiful beach. The pool was just ok. But the beach made up for it. We would go back but maybe will try the hyatt first.

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Will book with Sheraton Maui again!

We had a great room w/ oceanfront vista for a discounted price! Sheraton Maui, among the other surrounding hotels,gave the best deals in price.

huge property

THe Sheraton is a really nice property located directly by Black Rock. It has one of the best snorkeling spots on the island. Every thing about the sheraton felt first class. The only downfalls were a lengthy walk to your room and high restaurant prices,but you kind of expect that when you choose to stay at property that is 26 acres and has a high end name attached to it. However,with the property being that big it never felt too crowded,and cheaper restaurant choices were a ten minute drive into Lahaina. Overall my wife and i were extremely happy that we chose the Sheraton and will gladly stay there again!

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Great place for the money

My husband and I stayed at the Sheraton for a few days during our honeymoon. The ocean view was wonderful and worth the extra cost. The staff was very friendly and accomodated us when we were unhappy with the first room we got. The on-site restaurant served fabulous food however, the restaurants and bars closed so early (9 and 10 PM, respectively). They charge a $25/day resort fee for beach towels and you have to pay extra for chairs and an umbrella. You can also rent snorkeling equipment. With that said, the beach was great and the sea turtles in the ocean were spectacular. I would stay away from their Luau because for the steep cost per person for food and open bar, I'd expect more than cheap vodka. Once we saw it, we cancelled our reservation.

Excellent time get Building 6 if you are mobile

OK, I booked an oceanfront room and I guess we were upgraded to Building 6 on the 4th floor. There are pros and cons to this. The con is and I am not making this up is that you have to take either 3 or 4 elevators and over five minutes time to get to the pool or lobby so if you or someone in your group is not mobile or if you have really small kids to keep track of. This is becuase the building is on top of the cliff. The pro of building six is that you have the best ocean view in the whole state from your bed, not just the balcony but the bed. My wife and I slept with the doors open and woke up looking into the ocean. From the 4th floor, there is nothing between you and the ocean from the top of the cliff. From having other ocean views elsewhere in Hawaii, I can tell you that this view from the room is phenomenal compared to the lower buildings and a great place to watch a sunset. If being close to the pool is a must, I suppose choose one of the lower buildings. The room was fine, not exceptional and we had the breakfest buffet thrown into the deal where the omeletes were made for us and the bagels and lox were tasty, good service and good coffee. They have good bread in Hawaii. If you want to stay in Kaanapali, I think the Sheraton is the best and the Westin a close second. I thought the Hyatt looked a bit run down or aged and was probably #1 years ago.

Excellent Deals

I don't know if it is the Sheraton in general or just this hotel that was aggresive at offering deals, but we found a great deal at this hotel as soon as their occupancy rates began to drop with the economic recession. We ended up with a fantastic oceanfront view room for the price of a much lower class room. Loved our stay, got engaged right in front of the room and would definitely go back. Only complaint was the hotel is beginning to be a bit dated with its linens and furniture, but nothing horrible.

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