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Hotel New Hankyu Tokyo, Tokyo,

Hotel New Hankyu Tokyo

Star rating: 3.0 of 5
8 Akashi
Chuo
Tokyo, 104-0044, JP
866-539-0036
Average Rating
4.0
Recommend
88%
17 Guest Reviews

from $200.00

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This rate first available on Sunday, Nov 29

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Review Details for Hotel New Hankyu Tokyo:

  • 88% Recommend
  • 4.0 Average Rating
  • 17 Guest Reviews
Hotel Service
4.2
Hotel Condition
4.2
Room Comfort
3.9
Room Cleanliness
4.2

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All Trip Types
(17 ratings)
Average Rating 4.0 of 5
Business
(2 ratings)
Average Rating 3.0 of 5
Romance
(2 ratings)
Average Rating 4.5 of 5
Family
(5 ratings)
Average Rating 4.2 of 5
With Friends
(5 ratings)
Average Rating 3.8 of 5
All Others
(3 ratings)
Average Rating 4.3 of 5

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Not Recommended

Reviewed by a hotels.com guest on June 16, 2009 Trip Type: With Friends Review 1 of 2
Overall Rating
1.0
Hotel Service
4.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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What a disappointment

We booked a non-smoking room and after arrival (mind you, we arrived early so there should have been plenty of rooms available) we were thrown into a smoking room. It smelled awful! We had already payed for 3 nights and since Tokyo is so expensive we had to tough through the torturous air. Every single day for all 3 days we requested being switched to a non-smoking room with no avail. While the staff was very friendly, there is absolutely no excuse for this mistake. Obviously, hotels make mistakes, so you can take what I said with a grain of salt. What you can't take with a grain of salt, however, is how crappy this hotel is otherwise. The carpet in the room was so old and rundown that the red color of the carpet was white in many high traffic locations. The fixtures, equipment, and furniture are all obvious originals from the early 1980s. The bed is the hardest bed I've ever slept on...but don't worry, they threw a .25inch mattress pad on top (saracasm). Tokyo is expensive. But this hotel is ridiculous in price for what you get. Pay $25 more and stay somewhere better. The only positive thing I can say about this hotel is that the staff is very friendly (mind you, they speak very very little English) and the view from the room is very nice.

 

Not Recommended

Reviewed by a hotels.com guest on October 9, 2008 Trip Type: With Friends Review 2 of 2
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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No (1)
Terrific room, not so terrific location

We knew when we got in the Taxi and the driver had no idea where our hotel was that we were in a bit of trouble. It had said on the website that it was close to Ginza and such but this is not the case. Not easy access to a metro and none of the taxi drivers could ever get us back so I ended up bringing a map with the location circled to show them, after a 20 or so dollar cab ride each time. With that said the hotel itself was very nice and accomodating. Our room was spotless and had the biggest bed we had seen thus far and was super comfy. We had our choice of pillows (which youll find in Japan is rare, usually they are like pieces of cardboard) and even a giant massage chair! My brother slept on the pullout bed and spent hours in the massage chair as he had never seen anything like it. We also liked that in the same building was a store so we could grab drinks and snacks down there as we needed, there was also a few cheaper restaurants in the building attached and a McDonalds in case of an urge for a burger :) So the rooms were great, our view was phenomenal but it was pretty off the beaten path and took quite a bit of effort to get anywhere.

 
 
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