Four Points by Sheraton Brussels

Good value for money

A nice hotel in a good location, though may need some renovation of rooms and corridors.

very nice

the hotel was great. we stayed there at the beginning of our trip and at the end and were happy with both rooms. The staff was friendly and helpful.

Guest did not leave a comment.

Great Room for Money

Good front-line staff and good customer care. The hotel is located in a quite corner and was well connected with close by Deli.

Large, well-appointed room

Spacious, clean, comfortable, and perfectly functional, down to the leather recliner by the window, generous closet/storage, terrific shower/bath complete with bidet, and a seriously welcoming bed. Special touches included the nightly bottled water by the bed (complimentary) and good quality in-room coffee. Not a lot of unnecessary frills, but everything important seemed to have been carefully considered and thoughtfully provided -- an excellent value for discriminating yet practical guests.

Awful directions and hard to find

It took us 2.5 hours to get to this hotel from the train station when it should have taken less that 30 mins. Prior to our arrival I had called the hotel and asked for directions, but all the directions they gave us were incorrect. When we finally got to the hotel the staff did not seem to care that they gave us bad directions. The rest of our stay was better, but we couldn't believe how much time we lost in Brussels due to this delay. Make sure you get good directions!

Guest did not leave a comment.

Lovely hotel and staff

This is a lovely hotel with fantastic service. They speak English fluently and will greet you warmly when you arrive. I arrived 5 hours early and they got me into a room! A very pleasant stay - I'd go back in a heartbeat.

Great hotel for the money

Great Hotel for the price. Above the grade considering the price. It is a bit away from central station but overall not that bad a location considering all factors.

Amazing, outstanding, great hotel! Absolutely worth it

Amazing, outstanding, great hotel! Absolutely worth it. Great service, especially the Front Desk Staff. Enjoyed the stay in Brussels.

Good room for the money

I thought this hotel was a good value, it was clean, the bed was comfortable and the hotel was near public transport. I liked the fact that my room was quiet and I wasn't in the center of a lot of traffic or activity. The room service was ok - I tried one of the dinner meals and the hotel was true to it's word of not charging me for it because they didn't meet their guarantee of delivering in 30 minutes. I thought that was a nice touch. Overall this is a nice hotel, I'd stay there the next time I was in Brussels.

Guest did not leave a comment.

Pretty Good Hotel, But Some Disadvantages

The room was fairly comfortable. However, the location was a little far away from the old town of Brussels. It is either a 40 minute walk to the old town, or a tram ride and then 2 different metro rides to the old town. The area around the hotel has plenty of shops, restaurants and cafes, and the staff was pretty helpful. Also, though you have to pay for internet in your room, you get one hour of free wifi in the lobby each day. However, the hotel rips you off on telephone calls. Even though I was using an At&t international phone card, which doesn't cost the hotel anything, I was charged 2.75 euros for each call which is ridiculous and in my opinion not appropriate. Never have I been charged for making phone calls through a prepaid At&t calling card. In addition, at around 5 am one morning I was awoken by two crying girls who were screaming and swearing in the hallway outside of my room. It took the hotel staff around 45 minutes to get them out of the hotel, which I found surprising. I thought that the hotel staff should have monitored the hotel better throughout the night to make sure that no one enters the hotel and that there are no people interrupting the stay of other guests. I think that the staff could have done a better job at addressing this morning problem.

Great room for the money

Price Location was an extremely good value for Brussels. Staff was nice and friendly. No complaints. Excellent value.