Chicago South Loop Hotel

Not Bad for the Price

This wasn't a bad hotel by any means, but it wasn't great either. The service was prompt and friendly, the hotel was clean, plenty of hot water, etc. However, the beds were a little too firm for my liking and it wasn't in a great part of town. We didn't mind walking to the nearest El station (about 1/2 - 3/4 mile at Cermack and China Town) during the day (or around downtown, the loop, etc. at night) but I would take a cab home after dark. There's probably a similar place for about the same price closer to the El or downtown or both.

Bad bed

The bed was very very bad and the room was dirty.

Dirty room

The mattress was the worst I have ever slept on. Not fit for a dog.

Guest did not leave a comment.

bad location

The staff was excellent and the room adequate for the price. Sadly, the location is just short of frightening. We were told it was .5 miles from the McCormick center and that we could walk. Actually, there is a freeway between them and it took 30 minutes to walk and even for a city street smart girl it made my heart race. NOT SAFE at all.

Guest did not leave a comment.

Decent for Money, Mixed bag of good and bad

Hotel is decent for money, but you can get better for a bit more, with better location. Lobby is nice, rooms are nice, but too spacious, with dated furniture, no couch for the TV (seriously needed), and carpets were stained. Shower was not great and the lobby food stand was bad. The stylist was nice and the free parking is great.

Not a quality experience

When making my reservation I asked if this hotel had a free breakfast. The hotel.com operator contacted the hotel and was told that there was a free breakfast. On arrival at the hotel I was told by the front desk staff that there is NO free breakfast, but that I could buy a meal in the coffe shop on site. The next morning I noticed a sign in the coffee shop offering a free breakfast!! I asked the best way to get to my destination in the morning and wss told that the only way was to take a cab. As I left the desk I saw some other guests returning to the hotel from a bus sto across the street. That bus took me straight to my destination and back to the hotel! There is no coffee pot in the room but one will be provided if requested. The coffe pot that arrived at my room had to be baby-sat to get it to work. Since my experience with the front desk had been so negative so far, I decided to baby sit instead of ask for a new coffee pot. I tried to call out for a pizza delivery and couldn't get out. I called the front desk for help and was told "Well, I don't know what's up with that. Use your cell phone."! At check out I found out that there is a charge for local calls!! While the hotel itself was comfortable, I will not stay there again because the staff obviously doesn't want to be bothered by guests!!

Missing necessities.

The hotel does not have refrigerators, coffee makers, or microwaves in the rooms. There is no wifi. Most of the hotel staff is very helpful. There is one exception. There is one woman staff member (late fiftes and blonde hair) that works behind the desk. She is very confused and equally as confusing. To ask her for help with anything is futile. She is also very argumentative. I remember one instance where I mentioned that it would be nice to have a fridge in the room so that I could actually save my leftovers from eating out. She replied "most hotels charge people for that luxury." I may have wanted to discuss the conversation with a manager if I hadn't just left the hospital.

Guest did not leave a comment.