The Fairmont Royal York

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A+ for Fairmont Gold Floor!

The special "Gold" floor is worth it! Concierge was OUTSTANDING. What an awesome deal on this hotel!

Great value for the money

The hotel was great! The staff was wonderful and the rooms were clean, spacious and inexpensive. A definite value for your money. It is located in the heart of the downtown area. Everyhing is in walking distance - mall, food, shopping and clubs. I was very happy with my stay there.

Great room for the money

Beautiful hotel overall, highly recommended. Only gripe:: Room wasn't totally cleaned when we first checked in; but was immediately done after phoning the front desk.

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Great room and close to everything!

This hotel was close to the subway (across the street), it was close to the Hockey Hall of Fame as well as the Air Canada Centre for the Leafs game.

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Be prepared to pay for parking

According to the hotel website, it states that a guest would pay $17.00 a day for parking, which does not include in and out privledges. If you wished to utilize the hotels Valet parking service, you would pay $32.00/day but would include in and out privledges. When you arrive at the hotel, you do have adequate signs to direct you to the parking garage. You recieve a ticket and then you have self-pay stations when you are ready to check out. When we were checking out, I specifically asked the lady at the registration desk, if we needed a voucher or anything to get out of the parking garage. She said no, just utilize the self-pay station and have a safe trip home. Well, an overnight stay in the parking garage costed us $66.00!, not the $17.00/day that was stated on the website. That was such a shock, we could not believe it. So my advice to you is to just verify the parking rates when you check in to ensure what is stated on the website is actually correct.

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Amazing Hotel

Rough on the wallet. There was service everywhere and after tips for everyone I had cleared my pocket cash. The parking was a little confusing but once you figure out what you want to do with your car (if you have one to worry about) everything runs smoothly.

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Poor Hotel Experience

I had paid for a room with double beds as I had family members traveling from the USA to meet me in Toronto. The hotel advertises that check-in is at 3:00 PM. I was at the check-in counter at 3:00 PM and was told to come back at 4:00 PM as my room was not ready. When I returned I was given a room with 1 bed (for 3 adults). I went to the front desk to report the error only to be told that was the only room available as they were sold out. (Apparently, booking weeks in advance doesn't count for anything. I asked to speak to the Manager whose "customer service" consisted of telling me that "the room is guaranteed not the number of beds" and displayed no empathy whatsoever and basically said there was nothing he could do. After continuing to express my dismay, he asked that I come back later in the evening and he would try to work something out. I returned at 10:30 PM and they did find me an appropriate room but this experience put a damper on the whole weekend, which was supposed to be about 3 brothers getting together following the death of our father.

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