Hyatt Regency Vancouver

Excellent Service

The service level at this hotel was outstanding on every level. The rooms were clean and well appointed. Very enjoyable stay for a quick business trip. Would definitely recommend this hotel!

Bait and Switch?

I recently visited Vancouver on a business trip and was hoping for a better experience with this hotel. First, let me specify that the staff - bell hop, porter, concierge - were all very friendly and professional. I think there was a failure with management as per the following. I arrived at my hotel late on the first day of my reservation - however, I made it a point to call ahead and let the staff know that I would be late and would appreciate my room being ready. My call took place approximately 1 hour before the check in time. When I arrived at the hotel, I was told that they were sold out, and that I had been moved to a room with a sofa bed. I heard a lot of apologies - "sorry for this inconvenience" etc. I was offered free breakfast and internet. If anyone out there who travels on business thinks this is acceptable, then go ahead and book at this hotel as you won't mind any surprises. The sofa bed was OLD, extremely uncomfortable, and the room was freezing. Hotels.com has been trying to accomodate me and make this up. I was moved to what should have been my room the following day. I spoke with a very nice gentleman the next day who tried to make amends, but did not deliver on our agreed-upon compensation. In short, I'm still perplexed as to why Hyatt did not deliver on their commitment on a reservation that was fully paid for ahead of time, and also why they would not follow through with trying to make amends, especially in such tough economic times when customer satisfaction can go a long way.

Great room for the Money

The elevators are very slow, Fitness room was nice

Guest did not leave a comment.

Guest did not leave a comment.

Guest did not leave a comment.

Great room for the money

Outstanding Hotel

Great location for downtown destinations

Very courteous staff and self check-in was a nice touch although the kiosk I used was not operating properly. A hotel representative was quick to work through the problem and overall, it is a nice feature. The room was very nicely appointed and appeared to have recently been renovated. The only complaint was getting the room temperature regulated to my liking. But after some trial and error, got it to a comfortable level. The breakfast that was included with the room was very good with many selections and very high quality. I will be a repeat customer.

Outstanding . . . especially for the price I got through hotels.com

In addition to the usual Hyatt quality in facility and staff, the Hyatt Vancouver was particularly well suited for my purposes because I had business in the office building that was located on the next block from the hotel. Also, the Sky Train station was in the Royal Centre where the Hyatt is located which made travel to other parts of the city very convenient. The fitness center was well-equipped with multiple machines and was conveniently available 24 hours.