The Rembrandt

Great hotel, perfect location

This hotel was very nice, friendly staff, and perfect location. The surrounding area is upscale with lots to see and do, very close to the London underground station to get into London, or you can walk to it all like we did! Recommend the breakfast room rate, it was a delicous breakfast, good way to start the day!

Disappointing

The hotel is okay overall but our stay was a letdown. We checked in early, unpacked, and spent the day out sightseeing. After a very long, exhausting day of walking around London I just wanted to relax in a hot bath. As I was running the bath (in a tub with jets!) I noticed the toilet was clogged and inoperable. Long story short, we had to change rooms which, while not really a big deal, was quite annoying since we had to repack everything and lug it to another room on another floor. And then to add to the disappointment the tub had no jets, there was no balcony or bathrobes (as there had been in the original room). So, it was a bit of a bummer to then be charged for the one soda we drank from the original room's minibar. The hotel could have been more accomodating and apologetic for the hassle.

Excellent Location & Hotel

Great upscale location in South Kensington. Convenient and safe area. Wonderful buffet (incl) breakfast. Most staff were very friendly and helpful. The concierge on our first day/nite seemed put off with our questions and he responded shortly and with minimal information. However, all other staff accomodating and pleasant. We booked a double bed type room but appeared to have gotten a king size type bed/room which was a nice surprise. The restaurant, lobby, bar, and common areas were very modern, classy and comfortable. We would stay there again, and plan to on our next visit.

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Did not meet my expectations for the price

The location and the service were great. The breakfast was good, but the bed was horribly uncomfortable and sagging. The night tables were so close to either side of the bed we kept banging our elbows against them. The bathroom floor was dangerously slippery when wet plus the bathroom door was badly designed. You couldn't close or open the door with ease while inside. To get cable and internet it was an extra 20 pounds per day (40 USD, Ouch!). Don't bother getting a massage at the spa. The session was only 50 minutes and mediocre.

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