Tropicana Casino & Resort

great place to stay

Outstanding Hotel

Lots of things to do.

There atre so many things to do just in the hotel alone. It's like you are in your own little world that you don't have to leave. From shopping to restaurants to the casino, you really don't have to leave the hotel. The only thing negative I'd have to say is just make sure you ask what tower your room is in. I didn't know where mine was and I walked aroung for a good 15 minutes trying to find my room.

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A good experience

We enjoyed our stay, however, we did not enjoy the dirty water that came out of our shower. We had to run the water for an extended amount of time, and nobody came to check on the shower's status. We were quite inconvenienced by this situation.

Hotel Check- in

The hotel check-in was available from 4pm which is typical for most hotels. My boyfriend and I tried to check into the hotel at 7 pm that evening. We literally had to stand in line for one hour and ten minutes in order to check in. While the reservation desk has close to 15 terminals, they only had one person working the normal check-ins and two checking in for VIP check-ins. There were a minimum of 50 people in line trying to check in during this time. Many, many people were complaining and several people missed out on their dinner reservations. I have never, ever had this type of terrible service before. I could not believe that they could not make a call and get more personnel to assist with check-ins. Poor, poor service.

Guest did not leave a comment.

Hell Weekend

This is not somewhere you would ever want to stay. Atlantic City at it's worst. The West tower is a dump. All rooms with a king bed require you take a handicapped room complete with toilet riser and shower with roundabout grip bars and seat. Of course they do not tell you this when you check in for $$$$ a night. The first night Friday we called for security three times in the night for the suite next door which contained no less than 6 men swearing and banging on the walls all night. By 5:00 AM I felt safe enough to go to the General Manger who said he would move us as they were to be there again on Saturday. He told me to come back around 11:00 and he would have us moved. I did exactly that to learn that he had left at 8:00 AM and left no such instructions. Back to square one at 11:00 AM with no sleep. Grab a bench on the boards at least it may be quieter.

up graded

Didn't have our standard room available. Up graded to an ocean view delux room. Very nice.

I would stay again

Stayed in the west tower. very nice room and the front registration staff was so nice. loved being so close to everything

Guest did not leave a comment.

Guest did not leave a comment.

Guest did not leave a comment.

Needs Improvement

No ashtray in smoking room. Broken handles on furniture. Did not replace cream and sugar packets for morning coffee. I had to call down to security (twice)for extrememly loud yelling and screaming in the room next door at 3:30AM. I tried to use the express check out and my call went straight to VOICE MAIL so I had to go down to the front desk and stand in line for about 10 minutes. I was never so glad to check out of some place in my entire life.

Needs Updating

Stayed at the hotel, great hotel service, but the room we got was SO small! The bathroom was so small the had to put the sink OUTSIDE the bathroom in the bedroom. ??? The comforters looked dirty with yellow stains. Great service, but disappointing room!