Hotel Montgomery

Great Hotel

The Hotel Montgomery is a great little hotel. It is very nice and affordable. We asked them to upgrade from a Junior suite to a suite and they did so for a nominal fee. Service at the restaurant was good. Music was a little loud. They were trying to make it a hip-hop club with 6 people in the restaurant. Maybe it gets busy later in the evening. We wished that they had a little later room service on the weekends. Their room service closes at 10. They need to set up some type of service with Orignal Joe's (a great Italian Restaurant across the street) for in- room service for a fee. Overall, it was a good experience.

Above and beyond in service

First off, for the price that I paid, this hotel was way more than I expected. It was very clean and fancy. The only problem I had was with billing, but it was so thoroughly fixed that it actually made me happier with the hotel! Basically they charged me an incidental after telling me that they wouldn't, which completely emptied my checking account. After noticing the charge, I called the hotel and the manager went out of her way to set things right. She called my bank and made sure the money was put back immediately and that I wouldn't be charged overdraft fees. She was also so polite and apologetic that it more than made up for the inconvenience. Mistakes happen, but most people and businesses aren't willing to fess up when they do.

Guest did not leave a comment.

Great hotel

Re-modeled hotel is clean, attractive and comfortable. Service is average and unremarkable. Happy hour is worth a lokk.

Guest did not leave a comment.

Hated

Had to pay 20.00 for parking, and I was not inform that they charge 20.00 for the parking

Not recommended

The hotel room itself was small. The bed was very comfortable, but the halls and room had a unpleasant oder. Found out 2 days after checking out that the hotel charged $200 to my credit card. I had to spend time dealing with the issue. They did not help with the situation. I had to dispute the charge with the bank. I won't stay here again.

Great Hotel --- However

This hotel was comfortable, quiet, friendly and a good value with the sale that I obtained my stay through. I would recommend it - with a few conditions that might have changed my mind had I known before hand. One, the cost of on site parking was atrocious compared to the parking garage down the street. Also, it's a semi public parking lot, so if there's anything going on downtown during your stay, like say the Jazz festival, you might find that parking lot full - they seemed to go out of their way to find me a spot in the lot however, once I told them I was a hotel guest. Two, the 'room service' is actually ordering food from the restaurant in the hotel. A bottle of wine is going to cost you an arm and a leg compared to what it cost outside at a liquor store, and the food is expensive as well, but very good. My recommendation would be to eat elsewhere, there's LOTS of little places to grab food in downtown San Jose if you want to eat near the hotel.

Guest did not leave a comment.

Not what we expected

It was very nice inside and out, don't get me wrong,very nice! When the sun went down, we did not know there was a Club in the restaurant! The music was so loud, we were on the top floor, and you could clearly hear all the noise from the music to the people talking and laughing outside in the coutyard. I was not able to sleep until about 2:30 am!!!! Not at all what I had expected!!

Needs transparancy

Hotel is nice overall . The room in general was very comfortable and nicely done.. Staff friendly and accommodative But a couple of points that they could look into... The corridors had a persisting bad odor the whole time .. Management could extend complimentary bottle(s) of water for the guests at least for the first day of stay. Being charged $20 additional for parking your car overnight.. wow .. that came as a surprise .. feel benefits of booking thru Hotels.com is lost on the price factor. Would have for sure chosen another hotel if i had known of this before. ( parked the vehicle elsewhere to save this - we stayed for 3 days ) And yes if the stay is over the weekend .. one has to be prepared for this - neighborhood was way too noisy right into the early hours of the morning ..

Guest did not leave a comment.

Awful place to stay

My wife and I stayed at the hotel this past Saturday night. Prior to booking a room at your hotel we took a tour and were impressed with how quaint it seemed. As a result we chose to book a night there and spend the evening in Downtown San Jose for our first date night since our son was born a year and a half ago. The evening was pleasant until we came back to the hotel shortly after midnight. It turns out that the hotel neglected to tell us that it becomes a noisy nightclub on weekends. We had to go though the "club line" just to get into the hotel. I also note that there was no security at the elevator, so any club-goer could have accessed the hotel rooms. We went up to our room only to be blasted out by the loud bass. I called to complain and after waiting 15 minutes and calling the front desk 3 times--apparently we were not the only guests asking to be moved to a quieter room--we were switched to a different Room. Although the new room was larger, the noise was even worse. More off putting than that were the dirty towels thrown on the ground in the bathroom. I assume this was probably someone else's room prior to requesting to be changed due to noise. Things were actually vibrating in the bathroom. I called again--waiting about 10 minutes before an unpleasant manager came up to show us another room. After seeing a slightly quieter room on the 4th floor and requesting a refund because it was now 1 am and our night was ruined, the night manager said our only option was to check out. This clearly was not an option, although it was considered. But he did add that the loud music would "only" go until 1:30am. However, he did not factor the yelling and screaming from the patio that would take place for the next half hour as the club emptied. At 9:30am, only 8 hours after our last room change, we checked out. I went downstairs and requested to speak with the hotel manager. I was told that you would not be in until Monday. I told them that I do not feel that we should b

Great Location

Right in downtown lots of bars and food with in walking distance. Loved the room and view!!! really nice smaller hotel, made us feel like very special guests. lots of added little touches that made the hotel great like robes and much more.