Chase Park Plaza

Stuck in their own glory day minds!

The hotel was nice and the new upgrades to the rooms are very modern and nice. BUT, they think that they are "all that and a bag of chips" and they are not! Their an hotel that in it's hey day - in the 30's or 40's was THE center of the elite. Unforuntely, their attitude shows it. This is probably a great hotel for weddings and stuff, but not very good for business travelers. There is no wi-fi in the rooms (and the 3 foot ethernet cable is a joke!) When I called to get a longer cable, they sent me the exact same kind, then said there were NO other cables in the hotel. The staff at the hotel was friendly, but didn't seem to really care about solving any problems. It was kind of like "we're the coolest hotel in town - in our own minds - so while we hear you, we're not going to really do anything about it to fix it." Personally, I'd rather be told "no, that's not something we do" vs. the patronizing and pretending I got! Finally, the tub in my room was dirty when I got there and was never really cleaned during my stay. Again, it seemed as if the cleaning staff was just half-assing it and thinking that "good enough" truly was! It's not a flea bag hotel or a bad place, but I will not stay there again because of the lack of business person perspective, but more because of the "holier than though" type of attitude.

Watch out

Great hotel. But this time I got a room by the Mtce elevator and it was tiny. I've stayed there many times and this room was tight. The room was definately not on par with the price and expectation.

Wonderful hotel

The Chase Park Plaza exceeded our expectations in every way. The hotel has been restored to its previous grandeur and is a visual delight. The staff is informative and helpful without being intrusive. The neighborhood which was built for the 1904 worlds faire has some beautiful homes and good restaurants. We would stay again if we are in St. Louis

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Room Service

Everything was great except for $80.00 for breakfast for two which included service charges of almost $24.00. I know my fault for not reading the fine print. Other than that it was great.

Outstanding Experience

Everything about this hotel was top quality and value, including the price of the stay. It is located in a wonderful neighborhood with plenty of interesting places to eat visit.

charming

very nice hotel next to forrest park and zoo, nice movie theater inside hotel that sells beer and wine and first run movies! great restaurants, bars and atmosphere

Outstanding

What a lovely hotel. My room was newly renovated and charming. Service throughout the hotel was superb, reataurants that are hotel operated serve very good food. The staff was excellent.

It's a great hotel, but......

It's a beautiful hotel but the luxury didn't match the service... if they are going to play in the big leagues, then the service needs to improve. Dirty glasses in room, trash from previous guest left in room. The bed was rumpled...Room service forgot us twice..the wait staff didn't know there was a 20% gratuity added to bill, added extra tip, (my fault I knew better) ended up paying $65 for a salad and a kid's pizza. My letter I gave to staff never got mailed... Construction 2 days in a row directly above my room... shall I go on....

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Beautiful Hotel

The Chase Plaza was an amazing Hotel. Excellent service, the rooms were awesome! The surrounding neighborhood was absolutley pleasent to stroll through. You didn't have to leave the hotel as everything you could imagine was connected. The spa, salon, jazz music, movies, coffee, etc.

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