Sheraton Atlanta Downtown

Nice Lodging, too many surprises

The hotel was clean and well maintained, however, there were too many surprises waiting for us when we got there. The rooms were advertised with parking, but there was no mention having to pay for it. The Parking charges were much higher than anywhere else in the surrounding area. Also, we arrived around 8pm and the room we had reserved was not yet ready. They had no clean king rooms. We were offered a queen room or we could wait 30-60 minutes for a room to be clean. We thought we were getting a good deal, but when adding breakfast, parking and internet into the cost, it would have been better to stay somewhere else. The staff made no real attempt to help us when the concerns were brought up. I would not stay here again.

Parking FEES

We booked this hotel to be close to down town and walk. We were NEVER informed of the parking fees which are $20 a day!!! You can park anywhere else down town for $5-$10 a day. When we checked in we were told they took our credit card in case it was needed. No explantion given. We thought; room service, movies that kinda thing. We had no idea it was for parking!! When we printed our reservation off the only "extra" fee that is mentioned on it is internet fee; which is crazy also. But nothing about parking at all. We brought it up at check out and their TEETH came out. They had a canned answer and did not care AT ALL. They pretty much brushed us off. They turned a great experience into a horrible one for $40! Don't fall for it!!! However, if you stay else where you have gotta eat at Ted's Montana grill! Its AWESOME!

well worth it

great place

Great room for the money

We booked the Hotel just for a get away from North Carolina, and to have a romantic getaway. As soon as we got their the greetings was nice, and we was treated with respect from all employers.

Nice Hotel

The hotel was really nice and clean. The only thing that was disappointing was the fact that it did not have a complimentary breakfast, and there wasn't a microwave or small refrigerator in the room. I really expected that because you have the cheaper hotels that even has those things. For the price that I paid that was expected!

Sub par experience

I must say that I have been to a number of hotels in my life and this was one of the least enjoyable experiences ive ever had. I came into the weekend understanding that it was vday weekend but it wasn't much of an excuse. If I have to pay a premium price then I at least want to enjoy myself. The beds were rock hard. They had 1980s era zenith tvs with bad reception. I brought a bottle of champagne and told them to bring an ice bucket to the room and put the bottle in it but when we got to the room later that night the bottle was sitting right next to the bucket of ice. I wasn't expecting anything over the top but they couldn't even deliver basic services properly.

Guest did not leave a comment.

Needs improvement

The room they gave us was very noisy and did not have any kind of veiw whatsoever. We were supposed to have a frig and microwave but they did no come with the room.

great location

close to many attractions within walking distance downtown. great people!

Nice Hotel

A little expensive for the small room size, no fridge, and outdated tvs. The bed was very comfortable and the hotels appearance was excellent. The parking garage was inconvenient because you park in the garage, take the elevator to the first floor, and have to walk the the driving tunnel, with no sidewalk, in oder to get to the front of the hotel.

not worth the money

Pros: the front desk staff, conceirge, and doorman were all very helpful and welcoming. the breakfast buffet was great and pool area was nice. Cons: old tv, old scratched furniture; our room had no tissues, no coffee maker, there was crumbs behind the toilet, it looked like someone had been sitting on the bed when we first got there, and the room was very small. Overall not impressed for the price of the room.

Really Comfy Beds

This hotel... had the best beds I've laid down on recently.

Not worth the price.

My husband and I stayed only one night so we decided to try to find something a little nicer, a little more expensive. For the cost of our stay we were not pleased at all. The room we checked into had water damage to the exterior of the building at our balcony (shared by another room). There was a loud noise coming from an air handler or something. The hotel did allow us to change rooms but our second room had a odd smell. The coffee maker leaked everywhere (by the stains on the carpet this was not the first time). The hotel charged an additional $18/24 hrs for parking. The staff was very friendly and the hotel lobby and other public areas were very nice an clean.

The worst Hotel Stay I have ever had

Arrived at the Sheraton was given my room key and open the door......THE ROOM HADN'T BEEN CLEANED!!!! not from the pervious ocuppants. Called down told them what happen recieved another room, well this one the bed had been made, BUT.............. the bathroom had been used. Someone brushed their teeth and left toothpaste all over the counter, then they used the bathroom and didn't flush the stool, took a shower and left the nasties ring around the tub. Called down again recieved a Thrid room; this time the room was in ordered, if I hadn't been so been so tired and upset I would have left and went somewhere else.