Sheraton Atlanta Downtown

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GREAT SERVICE

The Valet Capt. "Juan" was absolutely excellent. The Concierge, Andre, was phenomenal to help with finding restaurants, directions to Marta, and very, very personal service. Excellent front desk staff. Only "slight" complaint was that thermostat in room did not work properly and it got a little hot. Otherwise, fine hotel. Excellent location and easy access to interstate and other locations.

Very Clean

walked into the room very nice, then the bathroom was pleased.

Great Location, Cozy Rooms

This Hotel is downtown. Lots of one-way streets, you may have to go around the block depending on your direction. The parking deck is quite inconvenient because of the doors, stairs and narrow outdoor, slightly lengthy walkway that you must take to get back to the hotel. The Hotel is large and has a nice central courtyard with pool and gaurden. The rooms have balcony or patio access to the courtyard. There is a nice cafeteria type cafe with fresh, tasty selections on the 3rd floor. They serve Starbucks Coffee... The decore is colorful and fresh in the common areas. The front desk staff could be a little friendlier.

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great overall

The staff was very friendly and the service was great

Value Room

The room was nice, but the bathroom was small. We were disapointed in the restaurant food, but the service was good. The room was a good value for our purposes, so next time we will venture out for dinning.

Hotel was OK

The parking cost is ridiculous for self parking. The location was ok, not too close to anything.

Needs a lot of improvment

I am not sure when this hotel was built, however it is really shabby. The elevator by my room stopped working after 5pm when I arrived at the hotel and they never repaired it. The front desk staff were very rude. If I was not attending a work event, I would have left.

Some Strangeness

Decent hotel, decent room. My coworkers and I ran into some strangeness, though. One day two engineers were right outside my room, tearing the door handle off of a guest room door. When I came back from my meetings, the handle was on the floor, the engineers were nowhere to be found, and another employee was standing there telling us that we couldn't enter our rooms until the engineers returned. One of my coworker's door was unlocked as well. After 20 minutes or so, they let us into our rooms. Nothing was missing, but a strange experience nonetheless

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overall a good experience

Hotel is older, but has been renovated. Rooms are clean and nicely furnished, although small, especially the bathroom. Rooms a little noisy--not helped by rude guests yelling in the halls until very early in the morning. Staff was courteous and helpful. Good eating options right in the hotel, including full-service dinner restaurant, breakfast and lunch buffet and 24-hour cafe. Beautiful pool area with glass atrium, fountains, greenery, whirlpool. Well-equipped fitness center with cybex resistance training machines, treadmills, stair steppers, recumbant bikes and free weights. About 3 blocks to nearest METRA station and shopping. I thought it was a little pricey overall for the amenities/quality, but would stay again if in the area.

Would have rather been camping

The bed was horribly uncomfortable. The sheets were so cheap that they scratched my face. Some kind of bug bit me twice while I was sleeping in the bed. There were flashing lights all over the room. The TV would only turn on about 30% of the time. On the plus side, hotel employees were relatively nice.

Good services

The services of this hotel are excellent. When I complained about the noiseness of the room due to outside traffic and ventillation. The front desk manager helped me getting the right room for three times.