Congress Plaza Hotel

Worst service experience

- unfriendly staff - employees striking in front of main doors for months - 15 min waiting time for security to access coffre to get my bag - no breakfast, no parking included One of my worst experience...

Great location for the Marathon

We chose this for the location to the start of the Marathon. The hotel itself is nice enough. A bit aged but I have nothing bad to say about it. I would stay again and will recommend it to anyone needing to be in that area of town for a home base.

Congress hotel stay in September 2009

An aging hotel in a fabulous location. I am way more about location, clean, and safe. The Congress had all of these. A little dated, could use some more renovation,maybe. Good, friendly service, and reasonable rates. I would stay there again. the pickets were at the entrance about 1/2 the time. that did discourage me to some extent.

historic hotel

This place is great but I had no idea the workers are still on strike--it's been over 6 years so I was surprised to walk past picketers. If you like old places then you'll like the glass doorknobs and other things.

Outstanding Hotel!

Awesome Hotel! I loved everything about it! They were clean, polite, helpful, and classy. The location was fantastic!! I will stay there every time I go go Chicago!!

Exceptional Experience

The Hotel staff was exceptional,they had several fantastic recomendations for resturants and went out of their way to accomodate our needs from providing an extremely late check-out time (5:00pm)to give my wife and 15 month old daughter a place to wait for me, to printing our airline boarding passes, and providing a refrigerator for my daughter's snacks and milk all at no extra charge, they made us feel like valued customers and we will definately stay there again when we return to Chicago.

Lacking

The hotel itself is or was a very beautiful one (over 100 years old) but it is lost on tacky decor and poor maintenance. The beds were extremely uncomfortable. Beware of parking fees - $28 to $39 per day depending on self-park or valet and size of vehicle. Location was great - easy to get to all kinds of great Chicago attractions and transportation. No concierge other than pamphlets on area attractions. There is a charge for internet but several cafes with WIFI in the area to help try and find information. This hotel could be much more with a little effort. Too bad - I won't be coming back.

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Great location and price

We were right across Grant Park; in an area specified by the trolley guide to be the center of downtown Chicago. Many things nearby and within walking distance. What was a bit farther, public transportation was readily accessible for the quick ride. Being from South Texas, I had no trouble familiarizing myself with the rail and bus routes. Hotel staff were very helpful and I was able to check in early upon arrival, and hold my bags for several hours the last day. The room temp and beds were comfortable but the pillows could have been a bit softer. The way I see it, I got a great deal and gladly overlooked the dated carpets. As far as the picketers outside, they bothered no one and it was very easy to walk around them. I would definitely go back.

Great location

Old, but clean, great location. Staff was helpful.

Guest did not leave a comment.

congress plaza hotel

great location, very good room for the money

Guest did not leave a comment.

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