Hotel Derek

Not all it's cracked up to be...Girls Weekend was a bust

When I first arrived at Hotel Derek the staff greeted me and answered questions. The bellman assisted with the carts and took them to the room. I expected the room to be more spacious for the money I paid. Also, I was told there was a complimentary luxury shuttle service to hotspots within a 3 mile radius which was true, but I wasn't informed that the service stopped at 11pm. I planned a girls weekend that included dining, dancing, and drinking. We had to forego the drinking when we were forced to drive ourselves to and from the nightclub. Overall the staff was friendly and helpful, but there was nothing that stood out about Hotel Derek. The deal breaker was the room size compared to the cost. I will not be staying there again and I wouldn't recommend it to others.

Guest did not leave a comment.

Great Hotel!

Rented two rooms at this hotel for a bachelorette party. The hotel was strategically located near the Rice Village and surrounding bars. The hotel was clean, hip, and modern. Would recommend this hotel to my friends!

The Ice Palace

The Derek and it's rooms are exceptionally nice -- clean, modern, interesting design details and layout. But the staff could use some work in the customer service department. For the amount of money we spent for our five day stay in Houston, I think we could have received a smile or two, maybe even a Hello from the front desk and lobby staff. Aside from the bellmen and when we asked a direct question, I don't think anyone even made eye contact with us our entire stay. Contrast that to our next stay in Austin at the Doubletree where the staff not only noticed their guests but greeted them and interacted with them and were actually friendly. We were also seriously disappointed with the concierge service. The man at the desk seemed to have pretty limited knowledge of the immediate area and when we asked about public transportation, he couldn't tell us a thing about it, despite the fact that three major bus routes pass directly in front of the hotel. Nor was the Derek's "limo" service ever offered to us, although it's supposedly there for the asking.

Guest did not leave a comment.

Bed was incredibly HARD

We have stayed at the derek before,and had a nice stay, but this time the bed was as hard as rocks!! Not sure what was going on with ours, but it left my hips and shoulders numb!

Derek

I had a problem with receiving my free valet parking and breakfast that was offered through hotels.com. The hotel wouldnt do anything to help although I pulled up the webiste and showed them it was clearly there. I had to call hotels.com 4 times to get things straightened out. It's a nice hotel, I've stayed there multiple times and the attention to detail and location is nice. Price for room, not the best.

Guest did not leave a comment.

Guest did not leave a comment.

Great room for the money

THe hotel was centrally located, near an array of shopping and dinning options. As you arrive you are greeted nicely and there is a welcoming aura. If you like valet this is the place for you, there is only valet parking at the hotel. There are lots of amenities offered and the concierge it handy. The rooms are very comfortable with a art deco feel. Overall great place to stay.

A good value

Convenient location to Galleria Mall and expressway. Sleek, modern feel that reminded me of hotels in Manhattan.

Nice Hotel

Generally a nice hotel. My only complaint is that it is on a busy street with lots of traffic. The traffic can make it difficult to get in and out of the hotel.

Guest did not leave a comment.

great hotel, not so great customer service

I was immediately profiled at the time i walked in. It is a beautiful hotel, very modern yet very pretentious. i would stay there again but i do not care for the staff.