Westbury Hotel

Don't go by the picture!

We booked our stay based on previous reviews and the room we saw advertised online. We knew it was not "deluxe" but felt it would be fine for our needs. We were utterly dismayed when we saw our tiny cubicle with one small window. When we opened it for some air, someone in another room was smoking and blowing their smoke out the window and directly into our room. It was unbearable. The room was so small, we could hardly walk by the bed. Not at all as advertised.

Tiny room, HORRIBLE bed

The room we received was clean and looked like it was recently refurbished. The hotel has a nice breakfast and the location is pretty convenient. However, I will not go back to the Westbury hotel and I would not recommend it. I think we could have handled the fact that the room was unbelievably small if it weren't for the horrible bed which literaly had springs popping out of the mattress. It's really a disgrace to provide hotel guests with such a shoddy bed, even in a relatively cheap hotel. The upside was that we hated the room so much that we hardly spent any time in it and saw much more of London.

Hard to find

Helpful staff, clean room and low cost. Friendly people; one gentlemen from the street even called the hotel for me to find the direction. The hotel is hard to find. It's about 5 minutes walk from the earl's court metro station. From the St. Pancras Internation station take the Picadelly line and get out at Earl's station. Cross the Earl's court avenue into Hogarth avenue at the end of hogarth avenue take a left the 2nd left is collinghan place, westbury hotel is on the left.

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Refurbished rooms very nice, but hotels skimps on details

Hotel is in an excellent location, within a 5 minute walk of the Earl's Court tube station. The hotel is obviously under refurbishment. Our room had been refurbished and was very nice, if a little small. The hotel was stingy with towels and soap. If you asked for more towels, they were provided, no problem. The free WiFi reception was fairly poor in our room; we had to go down to the small lobby for good reception. The included breakfast was OK. We had a problem with the toilet not doing a good job in the flushing department. It was never taken care of to our satisfaction, although they claim that the looked at it and it was working fine.