Lakes Resort & Spa by Westgate Resorts

good location

very close to downtown,supermarket,restaurants and universal studio.

Outstanding Hotel

Outstanding Hotel

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Outstanding Condo at a GREAT price!!!!

This condo had a big king size bed that was super comfy with tons of pillows. The view from the balcony was great and we love that there were seats and a table on the balcony. The spa tub was relaxing after a day at Disney! We had a minor problem with the toilet on the first day but they promptly sent someone to fix it. This is a great place for families!!!

repeat business

We have stayed at this hotel/resort several times. It has been our get-away close to home. We love the convenience of everything it has to offer on site as well as the surrounding areas activities. Our stay this past time was not a pleasant as the others. Mainly due to the bed being hard as a rock this time. They promptly brought us a few more mattress pads after the first night and those helped immensely. Also, for this time of year, many things were closed or not as plentiful as usual. Maybe it was the economical times we are in? Overall, we enjoy as usual our stay at this resort, and love our room's central mirrored hot tub!

AWESOME EXPERIENCE

Westgate lakes resort was so fun and exciting. We were a bit confused when we first arived, because the place was so big, but check in was a breeze. No hassles the entire stay. Walmart was less than a mile away. Every place you could want to eat at was 1 to 1.5 miles away or you could eat at the resort. Universal studios was less than 2 miles away. Seaworld was .5 miles away. Disney was about 8 miles away. This resort was in the perfect place for comfort and short drives to everywhere you want to go without the headache of noisy busy streets out front. I really felt at home. My wife and I cant wait to go back.

Outstanding Hotel

My husband and I were only there for 2 nights and loved it so much that we purchased a timeshare! There were several pools (we even got a pool and jacuzzi to ourselves both nights)and plenty of activities to do throughout the day. Extremely conviently located between Disney and Universal.

Super conveinent to Universal Studios area

My husband and I have stayed at this hotel several times and each time I am so glad that we did. We have four kids but every year we come here alone to celebrate our anniversary and birthday. This hotel has a ton of planned activities for families as well as adult couples traveling alone. The staff is super and we have never had any problem with the service. The on site restaurant is delicious and the portions are huge. The only draw back is the parking, but if you come back to your room at a decent time between 9-11 pm you should find parking relatively close to you room. I would recommend this hotel to ANYONE!!!!

Guest did not leave a comment.

Good product - price

Nice property in a good location. The room are clean, comfortable and with good space. The price that we paid for the product that we received very good. The first arriving is very important when we are a future guest. So will be good to have a better greeting at the front desk. The receptionist they receiving you like a nobody. Very bad service in this area. They don't pay you attention. We went at morning to check the confirmation, no helpful at all. In the afternoon no even talking to us. Is like a "Factory". Come and get out. Thanks

Guest did not leave a comment.

it was awesome but....

when we got there the room was really nice and the bed looked super comfy the garden tub we saw in the picture was not in the room. (that was the ENTIRE reason we booked that hotel) so we called down stairs to inquire, they said that the room we saw in the picture was an additional $56. so we paid bc we wanted the room with the tub. the tub was amazing the bed sucked. but you can't have it all. it's a really nice place, i just think they need better mattress in the big rooms and when you advertise a room for a certain price make sure you're showing up the correct room. it cost us more money and don't think we should have had to pay we were miss lead

Terrible!

This was not our first time staying at this hotel, however this stay ruined it for us ever coming back. When we first got our room the door key did not open our actually room (turns out the door was malfunctioning) they gave us three seperate keys (none worked) and an hour later finally sent someone up to fix the door, however the security guard who came up was rude and slammed the door after he fixed it. Then when we got back from Halloween Horror Nights at 1:30am our outside door was not letting us in. We called and they could not tell us at 1:30am that someone would be up in under an hour to fix the problem. Twenty minutes later a security guard comes up and calls the front desk asking them to call the person in room A (we were in B) because they locked the outside door, why that is even an option when people share a door is beyond me.... although she told us there was a key to unlock the door and not disturb the people in room A, but she did not have it. I could have woken them up myself had they told us on the phone that we were locked out like they knew we were!!!! It was absolutely terrible. Not to mention no one cared to apologize for a thing, if that is not bad customer service, I do not know what is!

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