Club Quarters, Gracechurch

Good Location

Well maintained and fit my needs a business traveler.

Great location

A good location for business with no nearby ammenities

Great room for the money"

its in heart of the city and good one ... but receptionist are rude...

Dissatisfied

Stayed there Sept 14-15, 2009. Chose this hotel for my business trip in London based on location (proximity to meetings) and price relative to that of the surrounding hotels. The staff was coureous and helpful. The reasons that I would not give a high recommendation are: My room was small, smelled of smoke and mold, and was dank. The hotel could very well use a complete makeover; furniture is very old and tired. I was traveling with a colleague and my understanding is that his experience was similarly unsatisfactory. When I plugged in my electric shaver (it wasn't charged) in the mirror socket in the bathroom, it wouldn't hold so I had to press hard and hold the cord into the socket during the entire time I was shaving - which was very inconvenient. As we had a very gruling itinerary, I did not have the time to lodge any complaints. Wish we could get a refund as overall we were not happy with our stay at Club Quarters Gracechurch especially in light of the high price they charge. Bottom line, not a good value.

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Great For Business In The Financial District

This was my second stay at this hotel and I found it even better than the first visit. For those with business in the financial district, the location is great. The rooms, although somewhat Spartan in the decorating are nevertheless comfortable and clean. If you are traveling on vacation and staying over a weekend, you might want to try a different location, as there are no shops or restaurants open in the immediate area. The one caveat would be if you are making the Tower of London a focal point of your visit as it is within a short walking distance. I will stay here again in the future.

Doing business at Lloyd's?

Great room for the price and in the center of the Lloyd's business district. Restaurant and bar are attached but not part of the hotel. Both are good though.

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Good price, bad service

There are no safes in the rooms. We decided to put valuables in safe, but always had to wait up to 20 minutes to get things in and out because front desk was busy. One day we left our room at 2pm and it was not cleaned after we left. When we returned that evening,we called to get towels and the front desk argued with us saying we left after 3pm and no rooms are cleaned after that time. They brought us new towels, but only after we had to argue to get them.

Service Needs Improvement

Reception was stone cold. I was told that there would be a sur charge for an early check-in. Surprise! This was a first for me; afterall, if the room is not occupied and available why not let the customer in? Even though the desk clerk pulled up my record on their computer, I was directed and accompanied to a kiosk to complete the check-in process. The kiosk didn't work and I spent the next five minutes waiting around while the clerk tried to fix the problem. Since she wasn't able to do so, back we both went to the registration desk to complete the check-in. The process took much longer than necessary with no apology. The room was spartan at best. I would have given it high marks for cleanliness except that there was a collection of toe nail clippings on the carpet next to the bed. Housekeeping was less than adequate. There was no replenishment of shower gel and wash cloths became non-existent after the first night. The only redeeming virtue came at check-out (no attempt at a kiosk check-out) where the early checkin charge was ignored.

Very Odd Hotel - Think Salvador Dali

Check in is done via credit card inserted into a "check-in teller machine". The front desk is tiny and remote from the check-in teller. The hallways are very narrow and I felt like a rat in a maze, making lots of twists and turns to get to my room. The room was nice enough though the bathroom was very dated. Breakfast area is underground, poorly lit and you sit on fur covered chairs -- most bizarre. On Saturday I tried to eat in the hotel after 7PM but couldn't because their restaurant closes at 7PM! The hotel is in a quiet section of London, convenient to the Tower of London and Tower Bridge. Unfortunately it is hotel that makes you think of being in a Salvador Dali painting. I would not recommend this to anyone. Definitely the oddest hotel I have ever stayed at.

Great experience

Hotel was very clean, neat and what I expected. The staff was very helpful. I will definately stay there again.

Descent business hotel

I traveled with my girlfriend, and this is not a romantic hotel. Its quite decent and pretty close to London Tower and the touristbuses for London. We even walked from Soho in half an hour. But the hotel is mainly suitable for business travelers.