Red Carpet Inn Airport

Future travelers; pay more to avoid nightmare!

The room was the high point and it wasn't anything to write home about. If you have no vehicle and relied on their airport shuttle, you are stuck without any food options within walking distance except for their own house restaurant. At this location, my wife and I experienced the worse service of our lives. After waiting far too long, (and watching one couple leave in disgust), we finally had a waitress come up who took our orders. We went with their cheapest meal option, the waitress messed it up but I just said fine I'll eat it when it finally appeared. During this time we watched three other people refuse their food and send it back to the kitchen, never a good sign. Afterward, when inquiring about the supposed desert that was included in the meal as clearly stated on the menu, a different waitress (not the same one who took our orders mind you) came up and argued with me that I didn't actually order the hamburger meal, but that I had ordered the soup and hamburger a la carte off the lunch menu (I didn't even realize that was possible, and it cost more the way she was spinning it). I was tired of arguing, but now I know why they have a mandatory 18% gratuity included in the price (also a $3 charge for sharing a plate...nice). If they didn't have the auto gratuity, they wouldn't ever be tipped with that kind of service. As if that weren't enough, we had to wait an additional 15 minutes and had to talk to multiple people to actually receive our check. This was the first time I've ever had the urge to walk out of a restaurant without paying. Terrible service, no class, tacky decor, and future travelers, pay the extra money to stay at a decent place where you aren't trapped into horrendous food and service.

WORST Hotel Experience EVER

I will NEVER recommend this place to anyone. If you ever want to Cancel a reservation, forget about it with this hotel. We reserved a hotel the same day we were to arrive, found out they don't offer shuttle at night or in the morning for our flight, tried to cancel and they said that we needed to cancel the day before (the day before we even made the reservation??) The hotel receptionist we spoke with there was EXTREMELY RUDE and told us that we couldn't cancel our reservation (when in fact after speaking with my credit card agent and the Travel services, that is exactly who I needed to speak with to cancel). I tried to call the hotel to speak with a supervisor to explain my previous night's experience and the day receptionist said the manager does not speak with people who want to discuss their stay and hung up on me. We never stayed there yet we have to pay the price of rude customer service and the runaround in terms of trying to cancel our reservation / get a refund. I travel a lot and will never ever stay at a Red Carpet Inn Hotel.

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great room for the money

great room, service was good, close to major highways a plus

cheesy hotel oh my bad it's an inn

i would not stay there anymore

Close to Cruise Ships

The room was decent but the bathroom needed some work. It was clean but most importantly it was so easy to get to our cruise the next morning. They had a free shuttle and though it was a 2 hour wait due to the hoards of people also heading to cruises, we have no complaints.

Cozy Room

When i stayed at this hotel i enjoyed the comfort of the room and the staff was pleasent.

OK room for the price

It wasn't no Ritz Calton, but it served the purpose, especially for the price.

Needs improvement

The bathroom door could not close for rubbing against the toilet. If the seat was down it would not close at all. You had to lift the seat up in order to close the door. This was very annoying. The television was old and out dated with only a 19inch screen. The overall service was terrible. The room looked like it needed cleaning even after the maid had come to clean it.

Bad customer service

The wi-fi was down the whole weekend and anyone seems interested to correct the problem. Also when I went for first time, I got lost and called the hotel to ask them how to find it and the receptionist was rude. She almost hang up the phone on me. I will never go there.

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