HoteLumière Suites and Casino

Had A Good Stay but...

I enjoyed my room at this hotel however, beware of hidden fees. The staff failed to explain the rooms' sensored refridgerator/mini bar and it's 30-seconds rule. Let me explain. There is a small refridgerator/mini bar in every room with small beverages (including non-alcoholic and alcoholic drinks). If a beverage is removed for more than 30 seconds, the guest is automatically charged for the item - even if the guest doesnt use the item. I wasn't informed of this and was completely oblivious. With that said, I attempted to keep some of my own personal beverages cool and decided to take out a couple of sodas from the mini bar to make room for my drinks. I did not drink the soda but simply put them on the counter. Before I went to bed, I placed the unused sodas back in the mini bar. The next day, I go to check out and was informed that I was charged for items I didn't use. This is when I learned about the 30-second rule. So watch out for that, other than that the beds were comfortable and the staff was decent. 3 1/2 out of 5 stars.

Good Hotel

The hotel was very nice. The lobby was fantastic. Very pretty and scenic. The food was good in the Kitchen buffet, although not much of a variety. The hotel and restaurant staff was not knowledgable in some things we wanted to know. I asked about shuttle buses and was told there weren't any and then I saw shuttles traveling around the area. The room reeked of smoke. The bed was great, very comfortable. No whirpool in the pool area, only outside. Go figure. oVerall, I would stay here again. The casino was awesome. Too smokey for me, but it didn't stop me from hitting the slots.

Lost booking, no apology, awful service

We booked this hotel online and pre-paid and arrived to drop bags off to go to the baseball. When we arrive they said they had no notice of our booking or payment. They wandered off from the reception leaving us to feel like idiots. It took 30mins to get it sorted and we missed the start of the baseball due to the same. No apology was forthcoming. We booked a room which stated online "two roomed suite" we got back and it was actually one room with two queen beds in there - we were two couples sharing and so one couple took the sofa bed in the lounge. When we queried this we were told "two rooms" meant one bedroom and a lounge. This is totally misleading and I questioned why they hadn't then included the bathroom so it could be advertised as a three-roomed suite! Again no apology or concern whatsoever that they had mislead us. We asked about breakfast and were told it finished at 10.30am and so we went down and we were then told there was no breakfast. The lifts took forever to arrive and the general staff around the building were rude and ignorant. The air con did not work in the lounge. Terrible service, poor staff and I would rather sleep in the car then go back here!

Great Hotel

The bed was one of the most comfortable beds I have every had in a hotel stay!!

Great Hotel

The bedding was wonderful and room was very clean!!

Extra Charges

The parking is down a sloping driveway and across a side street. I have a breathing problem and that made it very unpleasant to get to my car. In addition, I didn't find out about the $10/day charge to park my car in the hotel lot until I checked in. They also put a $50 "hold" on my checking account for "incidentals." On the positive side, they provided a free shuttle to and from St. Louis Cardinal baseball games.

Nice rooms

Had a good nights rest.

Amazing Hotel

Awesome hotel in fantastic location - easy walk to night life and dining.

Great Place for a family and a budget

At least the room. Bring your own food and drinks along with a cooler

Guest did not leave a comment.

Great Getaway

My only regret is that I could have stayed longer. Within very reasonable walking distance of Laclede's Landing (restaurants, bars, live entertainment), the Arch and riverfront, other casinos/hotels, and the MetroLink (public transportation). Easy access from highways/interstates. Staff was very friendly, room was very comfortable and clean. Would recommend again with no hesitation. We can't wait to come back; up to 6 people can comfortably sleep in a queen suite--split the nightly price 6 ways and you have a great vacation!

Guest did not leave a comment.

Parking Fee is Unnessary

The hotel charges a fee of $10/night to park, but the gate is open at all times and casino parking in the same lot is free, so I thought the fee was unnessary.

Guest did not leave a comment.