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Sofitel London St James, London,

Sofitel London St James

Star rating: 5.0 of 5
6 Waterloo Place
London, SW1Y 4AN, GB
866-539-0036
Average Rating
4.8
Recommend
94%
32 Guest Reviews

from $353.00

Lowest avg. nightly rate

This rate first available on Tuesday, Dec 22

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Review Details for Sofitel London St James:

  • 83% Recommend
  • 4.5 Average Rating
  • 6 Guest Reviews
Hotel Service
4.5
Hotel Condition
4.5
Room Comfort
4.5
Room Cleanliness
4.8

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All Trip Types
(32 ratings)
Average Rating 4.8 of 5
Business
(6 ratings)
Average Rating 4.5 of 5
Romance
(7 ratings)
Average Rating 5.0 of 5
Family
(5 ratings)
Average Rating 5.0 of 5
With Friends
(3 ratings)
Average Rating 4.7 of 5
All Others
(11 ratings)
Average Rating 4.7 of 5

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Recommended

Reviewed by a hotels.com guest on November 12, 2009 Trip Type: Business Review 1 of 7
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 14, 2009 Trip Type: Business Review 2 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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No (0)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on September 4, 2009 Trip Type: Business Review 3 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
The Picnic Basket package was nice

I booked the Picnic package and was delighted by it. The food was excellent and the basket was well packed and adorable. I had a great time here.

 

Not Recommended

Reviewed by a hotels.com guest on March 2, 2009 Trip Type: Business Review 4 of 7
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
2.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (3)
No (1)
Not up to expectations

Our visit to the Sofitel St. James got off on the wrong foot when the front desk staff was completely unhelpful. The desk staff had a bad attitude and were not in any way accomodating. After waiting for our room to be ready, we entered our room and discovered that our view was of scaffolding on a construction site. We then discovered that the wireless internet was not functioning. We requested an outlet adapter and the person complained about the weight of the adapter and continued to complain as he brought it up. When I called the front desk, I had to argue for minutes before any accomodation was made (as I was staying on business, I required internet access and could not stay in a room where it was not working). Finally, we reached the front desk manager, who was quite helpful and transferred us to a better room. We also had a very helpful concierge named Andrew. But the majority of the staff was not helpful and was frankly rude. The location of this hotel is great and it is a nice building, but the service was not acceptable for a hotel at this price.

 

Recommended

Reviewed by a hotels.com guest on February 3, 2009 Trip Type: Business Review 5 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on December 21, 2008 Trip Type: Business Review 6 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Outstanding

The Sofitel Saint James is really exceptional, with very good service, fantastic location. Only disappointment is the fitness center, which is a small and does not have a lot of equipment. But apart from that , it is an wonderful source of French lifestyle...

 

Recommended

Reviewed by a hotels.com guest on July 29, 2008 Trip Type: Business Review 7 of 7
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
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Nice hotel with Attractions/Tube all nearby

Good value for the area and nice parks and running trails nearby for people who like to run in the mornings.

 
 
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