Millennium Hotel St. Louis

The 2 most important things... Customer Service and Quality!

Customer Service at the front desk was un-attentive at best. No eye contact, no smile, did not clearly communicate and was a little snide when I asked questions. I booked well in advance and was told only the south tower was available. When i inquired what that ment, I was told it's not up to date. I asked did that mean it was unclean, and was told no. It was nasty! Also, the bar lounge only had the menu of a local pizza delivery service out on the table, not enough cocktail waitresses to cover the crowd.

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Some small drawbacks

Not much space around sink in the bathroom; no wireless available in rooms - only in lobby (costs $); lack of outlets in room plus outlets are very loose (computer power kept falling out (doesn't happen anyplace else)

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pricey

a little high price for our economic times and our personal nessesities

great view of the arch

Rooms are sad and tired looking. Recommend amenities such as mini-bars in rooms.

Nice hotel

Hotel staff was pleasant and attentive. Facility is huge, very clean and well maintained. Overall a good facility. The Restaurant and lounge area close a little to early for late arriving travelers or for dinner if meeting go late.

Unpleasant Visit

The Millennium was very unsatisfactory. Upon arriving, me and other guest were completely hasseled by the Front Desk Employees. After much hassel, arrived to my room to find TONS of hair in the "clean" bed that was prepared for my arrival. The pool look disgusting. The water looked as if it were cleaned a month earlier and the plug for the internet service was pushed through the wall so internet access was not available. The only minor compliment I have for this hotel is the hotel dining area...although the dining receptionist had a very bad B.O.!

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Good Room for price

Good clean room for the price. I was in the South tower. The bar was way expensive considering better options within a block or 2. Room was close to needing to be remodeled as wall paper was starting to peel from wall, and there was minor damage on ceiling and walls. Nothing that interfered with the functional areas of the room, which was very clean.

Helpful staff

We stayed at the Millinnium hotel and had a good time. The staff were very friendly and held doors open for us and always had a smile. The waiters in the dining room were particularly good. We had a issue with our neighbor and the hotel staff helped us move to a different room quicly and I really appreciated that. The only problem we had was when we checked in they lady was not helpful and did not give me my breakfast vouchers.

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