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Sheraton Dallas Hotel, Dallas, TX

Sheraton Dallas Hotel

Star rating: 4.0 of 5
400 Olive St
Dallas, TX, 75201
866-539-0036
Average Rating
4.0
Recommend
79%
235 Guest Reviews

from $119.00

Lowest avg. nightly rate

This rate first available on Wednesday, Nov 25

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Review Details for Sheraton Dallas Hotel:

  • 89% Recommend
  • 4.2 Average Rating
  • 38 Guest Reviews
Hotel Service
4.2
Hotel Condition
4.2
Room Comfort
4.4
Room Cleanliness
4.7

Nothing is more important than the opinions of our guests.

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All Trip Types
(235 ratings)
Average Rating 4.0 of 5
Business
(53 ratings)
Average Rating 4.0 of 5
Romance
(23 ratings)
Average Rating 4.2 of 5
Family
(12 ratings)
Average Rating 3.8 of 5
With Friends
(38 ratings)
Average Rating 4.2 of 5
All Others
(109 ratings)
Average Rating 3.8 of 5

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Trip Type: With Friends Review 1 of 38
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
5.0
Room Comfort
4.0
Room Cleanliness
5.0
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Fun Downtown Experience

We chose to stay here because we were going to a concert at the fair grounds and it worked out perfectly. The hotel had a nice, modern look to it and we absolutely loved the outdoor pool. The sports bar in the lobby was actually reasonably priced although the service was questionable once it got busy. Overall it was a fun experience and I would choose the Sheraton if I was staying downtown again.

Hotel Response

We are very pleased that you enjoyed your time at the Sheraton Dallas. The hotel has recently finished a $90 million remodel, and Draft, the hotel's sports bar is a great new feature at the hotel. Since Draft is so new, we are still working out the kinks, and apologize for the slow service. Your comment will be passed on to Draft Management so that they can address the issue. Thanks for posting a comment about your stay, and we hope to see you again for your next trip into Dallas. Sincerely, Hotel Management

 
Trip Type: With Friends Review 2 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great room for the money

We traveled with another couple and booked our rooms separately, but were still able to get rooms side by side. The hotel was newly remodeled. The room was very nice and comfortable. We had a blast in the Draft down stairs. The hotel staff was awesome. We had a great room view of the Dallas skyline from our north tower room. We will definitely stay there again.

Hotel Response

We read your review and are very happy to know you enjoyed your time at the Sheraton Dallas. We are very pleased with the way Draft turned out, and know it will be a big hit with our future guests. We hope to see you again very soon for your next stay in Dallas! Sincerely, Hotel Management

 
Trip Type: With Friends Review 3 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Wonderful Hotel

We loved the hotel. It was very comfortable and clean. We were a little surprised at the $15/day parking. We would stay there again.

Hotel Response

We were delighted to hear that you had a wonderful stay with us at the Sheraton. Due to the hotel's downtown location, paid parking lots are all that is available. I am glad to hear that having a paid lot will not deter you from staying with us again. Hope we see you again on your next trip to Dallas. Sincerely, Hotel Management

 
Trip Type: With Friends Review 4 of 38
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)

Guest did not leave a comment.

 
Trip Type: With Friends Review 5 of 38
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Good Staying, a Few Let Downs

The room was amazing and the personnel were helpful to a certain point. However, for the type of event I was there for a major part of it was everyone bringing anime or videogames and hanging out together when they was nothing of interest going on at the convention. This was unfortunately made near to impossible by the placement of a TV Command unit that, without the use of special tools, cannot be removed. Based of this it was also my conclusion that the TV's themselves were rigged to not respond to any of the buttons on the TV itself. That was a major let down for all guests there for the convention, to my knowledge. Also, the hours of operation for the fine dining restaraunt in-house was a slight dissappointment; as well as the neccessity to pay for internet service were most other hotels it comes with the payment of the room. The only other bad experience was the fact that on my last day I was left with no other option than a cold shower. :-( But, please do not let this put you off. The accomadations were quite nice and these events mentioned were verily the only drawbacks to my stay.

 
Trip Type: With Friends Review 6 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great Price!

We stayed here to attend a Stars game and thought it was walking distance like the web site stated. It was wrong! We loved the hotel regardless! It was a great place to stay and the price was perfect. Houston, TX

 
Trip Type: With Friends Review 7 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 
Trip Type: With Friends Review 8 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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You get alot more than you pay for here.

This hotel is a very nice hotel. The room was huge and had a sofa, plasma, bar, closet, and a great view. Everyone ther was very nice and helpfull.

 
Trip Type: With Friends Review 9 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Excellent Value

Hotel staff were very friendly and helpful. Room was excellent with a great view from the 32nd floor. We will stay there again.

 
Trip Type: With Friends Review 10 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Great Hotel In A great Location

The Dallas Sheraton Downtown is a great place to stay. The hotel is beautiful and well kept with great staff. The concierge and all other staff were able to help us find great places to eat, drink, and take in some culture. We were able to walk, 6-10 blocks, to The Museum of Art, Aquarium, and the infamous Deep Ellum District, and other great shops and resteraunts in the downtown districts. Will go back as soon as possible for summer festivities in the area. Thanks also to Hotels.com for the great recomendation and the easiest room reservation around. Checked in and checked out with no fuss since the room was pre-paid through Hotels.com

 
Trip Type: With Friends Review 11 of 38
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
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Extremely satisfied

When we first arrived and parked, we were slightly confised on where to go, but several employees noticed our confused and guided us in the right direction. The view was awesome and the room was very nice. The concierge was great at giving us detailed directions with a map to a restaurant! Overall, I was extremely satisfied with the freindly faces and reall nice hotel!

 
Trip Type: With Friends Review 12 of 38
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (2)
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great hotel...great price

Me and two of my friends stayed at the hotel over spring break weekend...and found it to be wonderful. Our room was spacious, modern, and very clean. The hotel staff was quick to meet our needs (extra towels, soap, etc.)Also, the location can't be beat..its close to great nightlife as well as the reunion tower, dallas aquarium and zoo, and the art district. We loved everything about this hotel and would definitely stay here again! p.s. they also have free internet for guests.

 
Trip Type: With Friends Review 13 of 38
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Couldn't Be Happier

Very happy with both the condition of the hotel, as well as the service. The gentleman at the front desk upgraded us to the Executive Suite with a simple "would you like me to change your room to a 2 bed suite?" Very clean and kept well. Roomy and comfortable. Staff very willing to satisfy the needs of their guests.

 
Trip Type: With Friends Review 14 of 38
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
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Guest did not leave a comment.

 
Trip Type: With Friends Review 15 of 38
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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it was ok

rgw erooms were great. When we first came the air was not working maintance was more than willing to work on the problem. We stayed for 2 nights. On the final night the tempature went down and when we tried to turn on the heat it also was not working. The new renovated roons have a nice look and are very roomy. If the air/heat situation would not have happended it would have been perfect.

 
 
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