Sheraton Dallas Hotel

Fantastic Hotel

the staff was very friendly they were willingly to help out in any way there were plenty of areas near by to visit the dart was accessible to all directions thanks again for a wonderful stay

needs a restaurant

the room was okay. the restaurant in the hotel needs improvement.the food was not very good and kind of pricey.there is no places close to the hotel to eat unless you like subway.the pool is outside and very small(41/2feet deep end)and the hot tub was broken.it also costs to park your car overnight.

Absolutely Top Notch

Will definitely go back.

Awesome Hotel

We absolutely fell in Love with Sheraton Downton Dallas...The ammenities were awesome..The room and staff were oustanding. We will be returning guest in the future.

Guest did not leave a comment.

Horrible Service

Stayed in the room for a romantic getaway. Everything was nice but ordered room service and food cart was never picked up. After coming back to the hotel that night the food was still in the room along with an awful odor. Called downstairs to report this issue and someone came up to take away food and clean the room within 30 minutes. For this inconvenience we received a "fruit basket." Great customer service...

Outstanding hotel

The hotel exceeding our expectations. In the heart of the downtown area and excessible to everything. We will stay again.

Outstanding Hotel

We got a great deal and a beautiful view of Downtown. Great customer service, we will be going back again.

Guest did not leave a comment.

Don't Look for Service

The initial service from the hotel staff was wonderful but it pretty much went down hill after that. We ordered room service the first night and was unable to pull the table into the hallway the next morning. The next day after getting out and coming back in to a relaxing room we found that our room had not been touched. The food had been out all day and smelled awful. The bad wasn't made and of course we were out of clean towels. When we finally got a hold of house-keeping we were sent a lovely fruit basket for our troubles...how sweet!!!

great for the money

#1. Indoor & outdoor pools #2. Good spot, easy hwy access #3. Public Tram /railcar 1/2 block away

Horrible experience at Sheraton They Could Have Prevented But Did Nothing

As we approached the canopy in our car we were rudely told that by the valet they were full, and to park it ourself and carry our own luggage. I asked if we could pull forward while we checked in, and was told no the line is too long. So after spending another 30 minutes self parking and carrying our own luggage, we finally made it the the lobby, only to be greeted by line waiting to check that had about 2,000 people in front of us. This not an exaggeration. People were sitting on the floor like they were stranded in an airport. Apparently the hotel had booked a large group and they all arrived on the same day, at the same time. They only had 3 people working the check in desk and the wait was estimated to be 2 1/2 hours. It was already late, about 9 p.m. and it was new years eve and we were facing the real possibility that we would miss the countdown at midnight if we stayed in the stupid line. It was also too late to cancel and we had no choice. We had to wait but actually managed to check in about 2 hours later, around 11 pm. The hotel knew this large group was coming and did nothing to prepare for it. This completely cut into our party time as we were prisoners of this inept management. The manager wasn't even there, we were told. Just disgusting management and, adding insult to injury, we had to pay $14 for parking the next day. Sheraton, I won't be coming back anytime soon..

Great Price and Location

The only thing I didn't like was that they had one person checking people in on New Years Eve so it took about 20-30 minutes to get to the front desk. The room was great though. Big flat screen HD tv, nice view, and comfortable bed. Everybody was very nice and helpful. Did not feel like it was as cheap as it was. It was a good location; downtown with plenty of parking and cabs to get you where you need to go. I greatly recommend this hotel and would stay there again.

Good stay but dissapointed

I booked a room for my wife and I and although the hotel itself was great we did run into a couple of problems. We called ahead to make sure that the advertised sports bar was playing the Cowboy game. Even though we were told it was, when we got there they told us that the sports bar as well as every feature but the Restuarant was closed for remodling. Oh and the Resturant was WAY overpriced!