Sheraton Dallas Hotel

Guest did not leave a comment.

MY STAY AT THE GREAT SHERATON DALLAS HOTEL

ON NOV 7, 2009 I STAY AT THE SHERATON DALLAS HOTEL.IT EXCEEDED MY EXPECTATION.THE STAFF WAS GREAT. THE ROOM WAS TO DIE FOR.BEING A MILITARY WIFE MOVEING EVERY 24 MONTH.WE HAD NEVER CHECK IN A HOTEL THAT HAD GREAT STAFF LIKE THE SHERATION DALLAS HOTEL. AND I HAVE LIVE AROUND THE WORLD.THANK YOU SHERATON DALLAS FOR MAKING US FEEL WELCOME.

Good service & accommodations, but dirty room killed it all

The restaurant & bar staff were very friendly and provided great service. The environment and furnishings were plush. We encountered a couple of issues though, one minor & one major. The minor issue was that they had no record of the breakfast which was included in the rate we booked. The guy who checked us in said it was no problem and promptly added the breakfast to our booking, but it was a bit annoying that it wasn't already noted. The major issue was the cleanliness of the room. At first we found plastic shirt stays on the floor (no big deal), but when we found toenail clippings, it proved a bit much. No excuse for it. Disgusting. We won't stay again.

Terrible Service

It was next to impossible to get someone on the phone for anything. It took over five minutes of the phone ringing to get the hotel operator to answer the phone. Front desk wasn't any better. Asked for extra towels, never showed up. Parking charges were inappropriate and should be included in room charge. Good location, but not worth the price. Will not stay here again. Only good thing at the hotel was the bar/grill downstairs.

Guest did not leave a comment.

Guest did not leave a comment.

Guest did not leave a comment.

great room

Everything about my stay at this sheraton was above satisfaction. But be wary of the fifty dollar deposit on parking.

Guest did not leave a comment.

Guest did not leave a comment.

expensive

the hotel was very nice and the rooms were very roomy--but i think for the price you pay it needs to have a microwave and refrigerator in the room. The gift shop was very expensive for things.

Sheraton Dallas

It was a good stay. hotel is clean, bar stayed open late as long as patronized, restaurant was good for Lunch and dinner but breakfast was not too good a value. The starbucks located in the hotel was astronomically expensive, hotel is in walking distance to aquarium, restaurant area and more. Only complaint is that you need to be sure NOT to get a room near the elevator shafts as you will hear a fairly load swishing noise all night long as the elevators go up and down

Recommended, but with a warning

The price of the hotel room was good for the location (downtown Dallas), for the comfort, and the for the room, but I want to let everyone know that even though I paid for this room through Hotels.com, the hotel wanted me to give them a crdeit card in the event that I used any of thier service that I would normally be billed for i.e. High speed internet, pay movies etc. Not a problem. What I did have a problem with, was that the clerk who checked me in and took my card, went and basically charged me for my room on that card, AGAIN, and put me over my limit, messed up my interest rate on that card for going over, and put me in town without any money. The management said they woudl take care of the problem, but it wouldn't be until the next day! I had to raise Hell to get the manager to come from his office to speak to me in person, and get him to take car of it NOW. When I was standing there waiting for him to remedy the problem, I saw a few clerks ask for the deposit from other customers, but ask for $50 cash if they had it. If I would have been made aware of this option, I would have done this, and saved myself lots of trouble. So this is my advice to you; give them the money, and kepp your card safe from error.

wonderful stay

for the event we went to, the hotel was convenient, organized and the staff very helpful