Hotels.com: Magnolia Hotel Houston, Houston, TX

We had preregistered and it still took us over 20 minutes to get checked in. the elevators were very slow and the 3rd one actually broke when we got on it. On the 1st go round neither of our 4 keys for 2 ooms worked. We had to go down and spend 15 more minutes getting that fixed. then I had to go up 17 flights of stairs since only 2 elevators worked. One of the reasons we picked this hotel was to enjoy the rooftop hottub. After an hour plus getting checked in we went to the rooftop to find the door to the rooftop closed at 11pm and we ere 10 minutes late, and the manager could do nothing to help. Our plans were ruined for an anniverssary evening. the place is very nice. The next day we went to the roof and it all looked great, and then we went to the complimentary breakfast that was excellent! Overall the roon and facilitys were great, but one should also be prepared for the $25 parking fee.

My husband and I needed a nice trip away for a night and I though I would surprise him. After extensive research of hotels in Houston, I found great reviews and decided to go with it! Houston downtown is not very impressive, but it is a great place to stay if you want to go to the bars or the theater as the theater district is close by. The staff is very friendly and accomodating. The club room is very nice and spacious. What interested me in the hotel was the FREE happy hour from 5:30-6:30 which includes beer, wine and soda. They also serve fresh, soft baked cookies with three different kinds of milk from 8-10 and they have a REAL continental breakfast consisting of eggs, hashbrowns, bacon as well as you usual fruits, bagals and cereals, coffee and juices. You MUST go on the rooftop. This is another perk. They have a small rooftop pool and jacuzzi but the view is AMAZING. I would recommend this hotel for this a lone! The exercise room I was also impressed with. A lot of nice machines, weights, mirrors that surrounded the room and a few TV's which is also on the rooftop just before you go outside to the pool. It was very quiet on our floor. We didn't hear any other guests. The room was very clean and we also had a nice city view from the 13th floor. The beds and pillows and sheets were VERY comfortable. The bathroom had a large garden tub. We stayed in a room with a mini kitchen which we made a steak dinner. My only complaint with that is not enough untensils and one of the burners didn't work. The only downfall is that of course being downtown is the parking. They valet for 28.00 but we opted to park ourselves at 8.00 a day. We really enjoyed our stay. It was just what we needed to get a away from "everyday life" and have a nice evening a lone with each other. I highly recommend this hotel.

Not Recommended

Reviewed by a hotels.com guest on October 14, 2009 Trip Type: Romance Review 4 of 162

Overall Rating: 3.0
Hotel Service: 1.0
Hotel Condition: 4.0
Room Comfort: 4.0
Room Cleanliness: 4.0

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Employees Very Rude

The hotel was very nice but, the employees were very rude including the managers. They need more valet workers and and a class on customer service.

The building that holds the Magnolia Hotel has history dating back to the 30's. Decor was fabulous and distinctly Texan in a modern and tasteful way.....leather lined elivators and lobby walls. Our stay was great, the staff was very friendly and our room was clean, cool and comfortable. No hassle with the air conditioning like you find in most hotels these days. Great romantic get away.

The location of the hotel is fine but if you intend to drive anywhere the cost of valet is expensive in relation to other local hotels and there is limited to no parking within walking distance. The time to get a vehicle was usually 15 minutes plus so be sure to call ahead. The hotel hits you with a "delivery fee" for room service as well as a required 21% gratuity. I am a usually a generous tipper but I prefer to do it for service that is done well and not for someone who was surly as well as late who arrived with cold food. I would rate my experience "neutral" at best.

My girlfriend and I stayed here because she took me to an Astros game for my birthday in July. Took forever to check in because there were so many people there, but it's a big hotel and people come to the hotel unprepared to check in (left id/credit card in car, etc) so that's not really the hotel's fault. Anyway, the room we had was pretty big, bathroom was nice, and it was a 10 minute walk to the stadium. Went to the liquor store before the game, and the hood is about 10 minutes away also haha. It's an ok place to stay though if you're just partying and passing out.

We loved the hotel! From the moment we stepped out of our vehicle at the entrance to the moment we left, the hotel and the staff made us feel very comfortable and right at home. My wife loved the fireplace located in the lobby, it added to the feeling of warmth and hospitality we felt, even though it was in the middle of summer! The room was cozy and comfortable. The only negative I would mention would be that the view of the city from our room was not the best, but if you take the time to go up to the 23rd floor where the pool is you can get all the city viewing you want, and if you are there during the summer months, maybe you will get lucky and catch an evening thunder storm, the lightning show was awesome!

Not Recommended

Reviewed by a hotels.com guest on August 19, 2009 Trip Type: Romance Review 12 of 162

Overall Rating: 1.0
Hotel Service: 1.0
Hotel Condition: 4.0
Room Comfort: 3.0
Room Cleanliness: 1.0

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beautiful hotel, but service is questionable

This hotel is in the beautifully restored old Post-Dispatch building in downtown. It is centrally located to everything downtown and midtown, shopping, museum district, etc. are only a tram ride away. Our room was nice, I expected a little more from the hotel, but it was nice. However, the service was horrible at best. There were two large wedding parties staying at the hotel, and it was obvious that the hotel cannot accommodate large groups at any given time. There are three elevators in the hotel. Each one can only hold 8 people max. With these large groups, and everyone trying to go to breakfast or happy hour, we waited 45 minutes or more for an elevator. When we were trying to checkout, we had to go down several flights of stairs with our luggage and several other people and their luggage because of the elevator issues. When we got down to the first floor landing, we found that the door to the first floor was locked and blocked and had to go back up to the 2nd floor and go out through bar. Between 5:30 and 6:30, guests can get up to 2 free beers or wine in the bar, which is a nice feature, if you can get the bar and find a seat. Bar is nice. It feels like a lounge bar that you would find in NYC or Vegas, but with the huge groups of people, you are fighting to find a seat. Same thing goes for the free continental breakfast. It is served in the same bar in the mornings. It is a nice breakfast that you do not have to pay for, but because of the large groups there, it was impossible to get on the elevators and impossible to find a seat to eat. The other issue was that our room was never serviced by housekeeping. When we came back in the afternoon, we noticed our room was not serviced. We called the front desk to have our room serviced, their response was that housekeeping had left for the day, but they would see what could be done. Well, nothing is what actually was done. Lastly, the parking there is horrible. Like most hotels in a downtown location, you have to

Hotel staff was very great… I had a couple of special request before our arrival and they were able to meet our needs in a timely fashion... Room was nice, very spacious and had everything you could possible need for a stay away home. I would recommend The Magnolia Hotel to all my friends. And will stay there again in the future… Thanks.. D.M.

Not Recommended

Reviewed by a hotels.com guest on July 29, 2009 Trip Type: Romance Review 15 of 162

Overall Rating: 1.0
Hotel Service: 1.0
Hotel Condition: 1.0
Room Comfort: 1.0
Room Cleanliness: 5.0

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Big disappointment

The AC did not work the 1st night and got stuck in the elevator.I was charged for the mini-bar that I did not use.Paid parking for everyone else was $9.00 per night mine was $24.00 per night.Just a bad stay for me .

Magnolia Hotel Houston

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Review Details for Magnolia Hotel Houston:

Average Rating by Reason for Trip:

Recommended

Great Place, but lousy sloooow service and slower Elevators!

Recommended

Best night sleep ever

Recommended

Great night away

Not Recommended

Employees Very Rude

Recommended

Friendly and Quality

Recommended

Outstanding Hotel

Recommended

Very Nice, Great

Recommended

No Parking and Nickel and Dimed everywhere

Recommended

Not bad

Recommended

Great Hotel

Recommended

Hotel and Staff make you feel comfortable and at home

Not Recommended

beautiful hotel, but service is questionable

Recommended

Outstanding

Recommended

"Great room for the money"

Not Recommended

Big disappointment

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