The Cumberland - a Guoman Hotel
- Recommend
- 78%
from $227.00
Lowest avg. nightly rate
This rate first available on Monday, Dec 21
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Review Details for The Cumberland - a Guoman Hotel:
- 73% Recommend
- 4.1 Average Rating
- 11 Guest Reviews
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- Recommended (8)
- Not Recommended (3)
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Not Recommended
Trip Type: With Friends Review 1 of 11Guest did not leave a comment.
Recommended
Trip Type: With Friends Review 2 of 11Great Hotel, Great location
We really enjoyed our stay at the hotel. The staff was extremely helpful. The only complaints were the lack of storage space in the room. Also it cost $10 per minute to call to the US so I do not recommend using the phone while you are there.
Recommended
Trip Type: With Friends Review 3 of 11Service needs help
Overall the hotel is in a great area, central location, close to the underground and the central line. However, the decor, while trendy, is really uninviting. The lobby is cold and the bathrooms, while very hip looking, are hard to use. Service, especially housekeeping needs a lot of help. They kept taking our ice bucket away, and when we requested another one, looked at us like they didn't understand. They never understand as well two people need two sets of towels, not just two pieces. We also had a problem with their internet. We bought it one day at a lower price, and by check out, they raised the prices, and charged us the higher rate, and it took forever with the manager to sort out. But for a cheap price, its in a great location, close to shopping and Oxford Street.
Recommended
Trip Type: With Friends Review 4 of 11Guest did not leave a comment.
Not Recommended
Trip Type: With Friends Review 5 of 11Ok but not great
The hotel was ultra modern maybe a bit too much for my taste. The countertop in the bathroom was literally 3 inches wide. Also during heavy checkout/breakfast time hotel staff desided to clean their elevators turning a ride from second floor to lobby into 15 minute nightmare as noone could find the emergency stairs. The staff was overall friendly and responsive.
Recommended
Trip Type: With Friends Review 6 of 11Lovely Hotel
The only thing I did not like was the bathroom. A bit too modern. Sink was too far away from the mirror and had bad lighting so doing things like shaving-for me and applying makeup-for my wife, were not easily accomplished. Also the shower contains no ledges to store product or toiletries. You put your soap in a 3" diameter cupped dish attached to a rail in mid air. Not so terrible but for the fact that a drain hole would prevent the soap from melting in the water. No other complaints otherwise.
Recommended
Trip Type: With Friends Review 7 of 11Great Hotel
We paid about half the cost using hotels.com so the price was well worth it. Very clean and modern hotel in a good shopping district but not near a lot of pubs. They did try to put us in a room with 2 double beds but we brought our printout from booking that stated we booked a king bed and they fixed it right there so make sure to bring that. Rooms were a little smaller than what most people from the US are used to but just know that going in as that is mostly how Europe is. Staff was friendly and concierge very helpful with tours and dinner ideas. Would definitely stay here again but probably would try a new area next time.
Recommended
Trip Type: With Friends Review 8 of 11Guest did not leave a comment.
Recommended
Trip Type: With Friends Review 9 of 11Guest did not leave a comment.
Recommended
Trip Type: With Friends Review 10 of 11Guest did not leave a comment.
Not Recommended
Trip Type: With Friends Review 11 of 11Needs Improvement
Very large and modern hotel, but the customer service left a lot to be desired. First impression was a bit dissapointing, there were three front desk agents and not one of them took charge to try to help us check in. We asked the concierge for a place to eat other than the fast food venues located around the hotel and he couldn't seem to think of anything. We asked for two twin beds and when we got into the room there were indeed two twin beds, but were literally two inches away from one another. We called it a "King size bed with a crack in the middle". There was also no bath tub, only a shower whose door never quite shut leaving the floor a bit wet. Also, the water pressure was a little too extreme, not good when you can't wash your face off becaue the water hurts. Then there is the random door stopper in the middle of the bathroom on the way to where they place the teeny tiny garbage can where I stubbed my toe so bad it affected the rest of my trip. Next, they have their blowdryers attached to the wall and when ours stopped working they didn't have an extra one nor could they fix the problem. So they let us use a dirty room to blow dry our hair. The concierge once again couldn't help us with printing our boarding passes because their network was too slow. We had to walk across the street and pay for internet access just to print out boarding passes. Also, there was little to none closet space. The hangers were oversized and we could only fit about 5 items in the open cubicle closet, excluding our coats and there was not a single drawer for your clothes. The beds were comfortable and the HDTV channels were amazing.
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