Sheraton Clayton Plaza Hotel St. Louis

Wonderful Stay

We had three rooms for 2 families (4 adults, 8 children) Since we paid through hotels.com we were concerned that we would get shorted on the rooms. But the rooms far exceeded our expectations. It is a 5 minute walk to metro and plenty of food places around for a quick bite. The kids really enjoyed the pool (3 ft-9 ft deep). Two of our rooms connected and we got keys that worked for both rooms. The third room was next door so it worked out great! We loved St. Louis and the FREE museums, zoo, etc. We would definitely use hotels.com again to get a room.

nice quite stay

good hotel to stay in quite and cozy close to all downtown amenities. (zoo park arch). the main road u come in on was not easy to find.

Decent Hotel but Elevators Awful

The recent redo of rooms and public areas is quite nice for the price. Air conditioning makes loud noise frequently and wakes people up. Elevators are horrible and it was not unusual to have to wait 5-10 minutes to get down. The hotel needs to address this basic requirement for me ot recommend it.

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The room was great, but there is alot of hidden charges.

The cleanliness was amazing, but most the front desk staff was horrible. There is no complimentary breakfast, and you have to pay to park a car there each day. Internet access is 10.00 daily and you have to use it in the lobby.

Service leaves something to be desired.

Things started downhill since I got there. They have canceled my reservation (without calling me) because I arrived late (the lady from the graveyard shift) eve though I made the reservation that night. They charged my credit card, so I had 2 charges. There was food on the hall from another guest room service for the entire 4th of July weekend and when I went to use the Gym no water in the cooler and trash haven't been emptied. The only positive was Tim the bellman who was very helpful. Kind of crapy for the Sheraton name.

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Guest did not leave a comment.

Guest did not leave a comment.

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Nice!

Good service - great location - had everything we wanted - good restaurant

Not what I expected

I was disappointed to find out when we arrived at the hotel that most of it was under contruction. We had small children with us who were expecting to be able to swim, however due to the construction we weren't able to utilize this eminity. This made it someone difficult to keep the children entertained.