Sandman Hotel Vancouver City Centre

Inconsistent quality and service

This could be a great hotel due to excellent location, but it was very inconsistent in the quality of rooms, conditions throughout hotel, and staff service. We stayed in two different rooms due to a poor first room. One room had a desk chair in a too small a room and the second had no chair for the desk in a larger room. The larger room had a coffee maker that could not reach the power outlet from its established location. Worst of all we were lectured on not having notified the hotel that we had four people in the room when we were clearly paying for four adults. They made a mistake in their record keeping and had us listed for two. Their mistake resulted in us being severely reprimanded for trying to cheat the hotel even though we had paid the surcharge for extra adults. We are not staying there again. Too bad because it has a great location convenient to many downtown activities and transportation.

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Pretty Lobyy but that's all

Tired old hotel needs work, but they keep the lobby up for good appearances.

Great Location/Price

Very clean and comfortable hotel. Was easy walking distance to the gaslight area and downtown shopping.

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On Our Way to Alaska

first time in Vancouver - we will go back to city, but not necessarily staying at this hotel - a/c was added to room post facto - window unit not sealed properly and ran constantly - hotel personnel was very helpful, could even speak to city bus schedules and routes

Worst Hotel experience

Our stay at this Hotel was our worst Hotel experience we ever had. The room was extremely small and the bath room was so small you could not close the door while you were inside of it. The A/C unit was all the way under a table and every time you wanted to turn it on/off or adjust the temperature you had to crawl under the table to do it. The worst part was the elevators. To get to our room we had to insert our room card key into a reader inside the elevator to get it to work and 90% of the times the reader did not work and we had to go to the fron desk to get someone to come and get the elevator going. If we had not pre-paid for this room we would have walked out after the first night.

Guest did not leave a comment.