Best Western Dallas Hotel and Conference Center

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Excellent room for the price.

Hard to get into from freeway, but once in the room, it was wonderful,an excellent room for the price. I would gladly recommend it.

Good deal for the price we paid.

I was a little disappointed that our cable tv pay per view service did not allow us to rent a movie. We called the front desk to have a technician come up and look at the tv. We gave up after waiting 2 hours for the technician.

Would stay again

I liked everything about the hotel, in all honesty. The bed was to soft for me, but that is not their fault that they have a lot of customers. The staff is super friendly and willing to help. The lounge is nice also, I ordered some ice cream, and all they had was vanilla. So I said, "what no chocolate syrup" and she said no, sorry. When she came back with it it had whipped cream, chocolate syrup and even a cherry on top. She said she found some, it really made my day. They have free wifi and free parking. I got free breakfast, and I thought it was very nice. They had a small selection, but I had french toast and hash browns on my first day. the second I had the same thing but with pancakes, eggs and fruit. I do not care for eggs, but these were pretty good. It is located right off the freeway. There is a chinese place right behind it, I would not recommend it. it was stale and greasy. I have to go to Dallas again in December, and I will stay again. I really like this hotel. For the money I paid, this room was way better then what I paid.

Guest did not leave a comment.

Customer No Service

The dead-bolt on the room door wouldn't lock. I had no hot water, and received no apology from the front desk. I was also disturbed by housekeeping personnel knocking on doors and saying "housekeeping". There's got to be a better way of getting the rooms cleaned without disturbing the guests who have not checked out. Overall this is typical of what passes for customer no service these days.

Great for the price

We had a hard time finding the hotel because we only wrote down the address and did not print out the details. We ended up calling another Best Western and the directed us to the hotel. The front desk girl was very friendly to my husband until she found out he was married.And then our credit card had been decoded and she let everyone in line know it would not work.But all in all that was our only complaint. The room was nice and the free breakfast was really good. We would stay here again.

You have to fight to get your money back

The room was fine and got a great last minute deal, But the other guests slammed theirs doors at or before 7 am and it echoed throughout the hallways,I could hear the other rooms air coming on and off because the walls are thin, then I was charged an extra amount of money because we got there before noon and now I am fighting them for a deposit they charge everyone if the room is destroyed, it has been almost five days nothing yet and now I am being shuffled around to get answers. When I left I asked how long they said 72 hours for the refund.

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Surprised

It is obviously a little older hotel, but not quite "classic old". But, it still has a unique style that sets it apart from the run of the mill hotel. The location is square in the middle of North Dallas, right at the apex of the two major freeways in Dallas, LBJ (IH-635) and Central Expressway (75), so it is about the most convenient location you can get for all parts of Dallas/Richardson/Plano. However, the immediate area offers little in the way of restaurants with the exception of fast food. The hotel offers a restaurant and bar. Bottom line: for the rate I got through Hotels.com it was a great deal.

Good room for the money

Clean room,small bathroom sink with no counter. Helpful Staff, Free Breakfast Bar was not very good. A little over reted.

Clean, comfortable, quiet room at great rate

Hotel room was clean, comfortable and quiet. The room is decorated tastefully in neutral colors with new furnishings. Continental breakfast was excellent. TV did not get good reception. Hotel receptionists were adequate, but not very friendly. Parking is good. Location was great for us being near hospital. Will defitely return.

Good value

This hotel is a great value for the money. Very clean and good location.

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