Caesars Atlantic City

Customer Service was Horrible!

We waited half an hour to check in because there was only one person behind the desk; mind you, we were one of the two couples on line. When we finally checked in, we were given wrong directions to the room, no apologies given. When we spoke with one of the customer service person, he got an attitude. We will not go back for this reason alone.

Not what I expected

When a person makes reservations the Hotel makes sure to tell you that you you need to check in after a certain time like 4pm. Well I checked in at 7 and had to wait an hour in a half for my room because it wasn't ready yet. Even after the wait I had to settle for a accomadations I did not ask for. they tried to offer me 2 doubles and a smoking floor. I have asthma and I am with my boyfriend. What is the point in making reservations If your not going to get what you need. We settled for the smoking room and it was really nice, it barely smelled like smoke, it was really clean and comfortable. The view was horrible who wants to see fumes from the next building but I made the most of it. All you do is sleep in the room anyway. It was a very nice Hotel but very over rated and over priced.

Excellent Experience

On the Boardwalk, perfect location. Across 5 nights we never met anyone with less than excellent attitude! Were greeted by every staff member, from the Valet parking attendants to the well-dressed management, as if we were their biggest highest rollers. Ask for information from anyone there and they were more than happy to help us. Housekeeping made sure the room was clean and neat before we returned from breakfast. When gambling, drinks were at no charge (although smaller than from the bar) and took a few minutes for service, but still were nice. Parking was a little confusing but once I figured it out, there was no problem. Located on the Boardwalk, we were able to step out of the hotel/casino and enjoy the ocean. With out a doubt, we would stay there next time. Beautiful place!

Great..

The hotel is in a great location.. right in the middle of the boardwalk. the shops and resteraunts located in the hotel are great.

Half and Half

Booked "deluxe" king room for 2 nights starting Friday. Got there around 8 PM. By that time, they were all sold out of kings so my husband and I had to take a double. I even asked for an upgrade but they said none were available. Hotel desk clerk was very rude and acted like I was bothering her by asking questions. They proceeded to put us in the worst tower (North), which was extremely run down. Rooms left a lot to be desired - window overlooked the lobby so it was extremely dark. A drunken party across the hall had us up all night! We called security but they never showed up. First thing the next morning I requested a room change, asking also that I be moved from the north tower. They told me it would cost more and only after complaining to the manager about my dissatisfaction since the minute I walked in the hotel was I given an upgrade at no cost. Moved to a newer tower the next night with king bed. It was like a totally different hotel..classy, clean, and a lot more quiet. Service overall at the hotel is mediocre at best. Gaming experience terrible...machines very tight and nobody seemed like they were winning. Advice to readers...don't book a deluxe room unless you're not expecting much, check in way before check in time if you want a king bed. Don't expect great customer service..you won't find it here...

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Nice Rooms

The rooms was very nice and clean.

Ceasars AC = Perefction

Great Hotel, Great Room in the middle of the strip in Atlantic City. You cant ask for better place to stay. All from top to bottom was fantastic!

Prices what you'd expect with reputation

Pretty much the prices you'd expect. Poll closes at 6 which doesn't much matter because it only goes to about 4 feet deep. Not so much a pool as it is a little pond of water near the bar. Hotel was very clean and lovely, a bit big, but everybody we encountered was extremely nice except for the check-in was a bit rushed and the clerk was very clipped and severe. Rest of staff fantastically friendly. We had a lovely week but next time will probably just stay at the Holiday Inn lolz

A good deal

The room was nice and big. The casino was very nice but the drink service was slow. The buffet was very average. Overall an enjoyable stay in a nice room for a good price.

Good Beach Good Hotel

Hotel room was clean and comfortable for a standard room. Beach in front of the Caesars I would considered the best on the Board Walk.

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Needs improvement

We supposed to have a room with a king size bed. But we only got a room has two beds. The room has a bad isolation and was noisy. The rest was ok.

Great place to stay

At first was a little disappointed in the view but other than that a wonderful stay. I didn't look out the window anyway!! Husband wanted to stay in the room the whole time due to big flat screen and dvd/cd player(we bought movies with us) Any problems call front desk and they'll do everything to make you happy!! Can't wait to stay again. Room service was excellent-try the Augusta burger.